# Relationship Manager (x3)

Canonical URL: https://primejobalerts.com/jobs/relationship-manager-x3

Company: First Capital Bank

Category: Banking & Financial Services

Location: Zambia, Lusaka

Work type: Full-time

Work arrangement: On-site

Published: 2026-09-24

Expires: 2026-11-08

## Job Description

Are you passionate about empowering clients to achieve their Financial goals? We’re seeking dynamic Relationship Managers to deliver personalized, value-driven solutions that make a real difference. In this role, you will be the trusted advisor for your portfolio, proactively identifying opportunities, resolving complex queries, and fostering long-term relationships. If you thrive on exceeding targets, driving business growth, and providing exceptional service in a collaborative environment, join us and take your career to the next level.

### Key Responsibilities

- Responsible for providing customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time saving and value-added solutions and service.

- Proactively identify and respond to servicing opportunities for own portfolio of customers, seeking to exceed agreed minimum service standards.

- Successfully manage the resolution of all non-routine queries and complaints for own portfolio of customers.

- Liaise with the Credit department in relation to own customers lending applications, account monitoring and maintenance, and manage the delivery of the Credit departments lending decisions.

- Enable own customers to produce effective lending applications and seek to improve customer service standards.

- Establish and develop sales opportunities to meet customer needs, introducing and working with relevant specialists as required.

- Optimize portfolio potential by providing support to enable the customers meet their business and personal goals and objectives and introducing appropriate solutions and services to meet their needs.

- Responsible for meeting challenging sales and lead targets.

- Building a network of contacts, driving proactive business development within the wider community, and developing new business.

- Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specified needs.

- Promote alternative delivery channels, sign-posting and other internal products, and services.

- Ensure the branch working environment maintains appropriate standards of appearance and “customer experience”.

- Support other bank colleagues by building their knowledge and understanding of business customers, products, and services through the delivery of formal and ad-hoc training and coaching.

- Monitor, provide feedback and support the growth of leads supplied by other colleagues.

- Devise attraction and retention strategies surrounding target market.

- Build and maintain close links with other Relationship Managers and other sales staff.

Technical Skills & Competence:

- Communication and presentation skills

- Negotiation & Persuasion skills

- Interpersonal skills

- Financial analysis and advice

- Demonstrated experience in the use of Microsoft Office applications, including Word, Excel, and PowerPoint.

- Hands on experience dealing with corporate clients.

- Strong stakeholder relationship management experience.

Qualifications and Requirements:

- Bachelor’s degree in Business Administration, Sales/Marketing or related fields

- An MBA or a Master’s degree will be an added advantage.

- A full Grade 12 certificate with credits or better in English and Mathematics.

- Must have a valid Driving License

## Apply

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