Job description

Banking Jobs, Family Bank Jobs. Relationship Manager – Public Sector manages public sector client relationships and banking products, requires a business degree (Master’s/AKIB preferred), professional certification, and 7+ years banking experience (including 5+ in public sector relationship management). Full-time role in Nairobi.

Reporting To: Head Of Government & Institutional Banking

Job Purpose

The role holder will be responsible for business growth within Public Sector Banking Commercial Division through business acquisition of new business and portfolio growth. He/she will also be required to implement the Public Sector Banking Business Development initiatives within the Government and Institutional Banking Unit, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.

Key Responsibilities

Develop business opportunities and monitor business activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
Provide input and recommendations to the Public Sector short- and long-term strategy in a bid to grow the wallet share and maximize revenue for the department
Making regular customer visits to contacts at Treasury, parastatals, government ministries and donor/developmental agencies with a view to obtaining opto-date information on priority projects and funding sources.
Identify opportunities for growth and new business acquisition through market research, analysis and networking.
Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined call objectives and drive a robust calling program that will generate sales and business for the Bank.
Act as liaison between clients and internal operations team to timely and effectively understand and provide all types of banking products including but not limited to deposits, loans, trade finances and remittance for the clients.
Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate lending, trade finance, deposit and cash management business from existing and new customers in line with the target market segments for the bank.
Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank
Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks’ distinctive capabilities to drive value.
Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
Build the Family Bank Brand to ensure that the bank is top of mind as an enterprise bank.
Strategic product development by continuously developing and refining the banks’ products.
Gather insights and provide recommendations that position the bank as a preferred bank for public Sector clients.
Ensure full compliance with the Central Bank of Kenya guidelines and appropriate provisions of the Banking Act.
Facilitate and collect all clients’ required documents for application of banking facilities to verify their eligibility.
Solicit, build and maintain new and existing clients in accordance with the guidelines stated in the Public Sector Banking policies and procedures to ensure sustainable and secure deposit and loan portfolios.
Discuss credit-related issues and loan packaging to provide sound financial advice and tailored solutions for the clients as well as to take the opportunity to cross-sell other banking products.
Conduct financial analysis and interpret applicants’ financial status, credit, property evaluations, repayment capacity to determine feasibility of granting loans and other credit facilities.
Prepare and execute contractual arrangements for loan uptakes and accurately to fulfill clients’ needs and satisfactions
Any other official duty as may be assigned by management

Qualifications & Experience

University degree or in a relevant business discipline e.g. Business Administration or Finance.
Master’s degree will be an added advantage.
Professional Certification
Diploma in Banking — AKIB (added advantage

Key Competencies

At least eight (7) years in Financial/banking sector, five (5) Of which should in Relationship
Management in public Sector Operations.
Sound knowledge of Business Banking products, services and processes together with
exposure in Public Sector banking

Skills & Competencies

Proven track record of growing a profitable and sustainable portfolio that delivers to the
banks bottom-line;
profound understanding of public Sector, key competitors and offerings as well as Our
competitive edges to win quality customers;
Thorough understanding of CBK regulatory framework and pertinent regulations impacting
corporate Customers;
Highly effective communicator with excellent interpersonal and motivational skills;
Strong managerial, planning, analytical, decision-making, lateral thinking and project
management skills;
Excellent customer service, client relationship management, communication, negotiation,
problem solving and interpersonal skills;
Credit evaluation and analysis skills with extensive business insights related to commercial
loans.
Financial literacy and ability to interpret and analyze financial statements (audited and/or
management reports) of the business in order to access repayment capacity and financial
soundness of the clients;
Sense of judgement and common sense with both qualitative and quantitative tools to
provide sound and comprehensive analysis/evaluations on complex credit applications;
In-depth knowledge of the bank branch operations, rules and regulations, laws, granting
loans, and credit risk management

How to Apply

ALL applicants MUST apply online to email: recruitment@familybank.co.ke; closing date is 03rd November 2026. Canvassing will automatically disqualify the candidate.

Only shortlisted candidates will be contacted.

Requirements

Apply by email: recruitment@familybank.co.ke

Relationship Manager – Public Sector Job Family Bank