# Relationship Manager Custody Services at KCB Bank

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Company: KCB Bank

Category: Banking & Financial Services

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-28

Expires: 2026-10-15

## Job Description

Relationship Manager – Custody Services at KCB Bank Manages custody clients, drives portfolio growth, and oversees trade settlements and corporate actions. Requires Business/Finance Degree, custody expertise, and 5+ years’ capital markets experience. Full-time.

### Main Duties & Responsibilities

- Source, expand and retain existing client relationships so as to increase market share and profitability.

- Ensure financial and business growth targets assigned are achieved.

- Ensure customer satisfaction, retention, and identification of repeat and new business opportunities.

- Responsible for managing existing portfolio of clients through continuous reviews and identification of client needs.

- Provide service to customers with regard to account information, and queries raised.

- Facilitate problem resolution with specialized units.

- Contract review and negotiation with current and potential clients.

- Source and prepare tenders / presentations for potential business opportunities.

- Ensures all client KYC/AML documentation is up to date.

- Identify and manage the risks associated with custody services business. 

- Provide a service focused, knowledgeable and experienced point of contact for new and existing clients.

- Attend Client meetings, Annual General Meetings, new business pitches and make presentations as appropriate.

- Work closely with the Client investment committees and Fund secretaries so as to bolster good working relationship.

- Ensure that all Custody Reports are submitted to clients as per SLA timelines. 

- Responsibility for resolution of audit matters for custody services clients. 

- Ensure billing and collection of revenue for custody services rendered

- Maintain high level integrity and ethical standards – Uphold highest levels of integrity and ethical standards.

Experience and Education

- University Degree from a recognized institution.

- Capital Markets Program Certification, at least CISI -1

- Five (5) years’ banking experience in the financial/banking sector, three (3) of which should be in Relationship Management in Investment/Custodial Services.

- Excellent banking operations skills 

- Excellent problem-solving skills.

- Excellent emotional intelligence skills 

- Strong persuasion, management, and communication skills

- Strong organizational skills 

- Excellent stakeholder management skills

- Creative approach, with the ability to anticipate challenges and develop innovative solutions

### How to Apply

Click here to apply

## Apply

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