# Regional Relationship Manager – SME Job Equity Bank, Nairobi, Kenya Canonical URL: https://primejobalerts.com/jobs/regional-relationship-manager-sme-job-equity-bank-nairobi-kenya Company: Equity Bank, Nairobi, Kenya Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-08-04 Expires: 2026-09-18 ## Job Description ### Key Responsibilities ### Business Development - Develop and implement annual and quarterly financial plans and budgets for the region.  - Manage borrowing and non-borrowing customers in the region to boost customer loyalty, reduce risk of loss, and drive business growth. - Regularly assess and adjust strategic initiatives within the region/segments to ensure effective outcomes. - Lead and direct efforts within the segments to grow the business and achieve set targets in optimal proportions. - Cultivate and strengthen relationships with both existing and potential customers, identifying and sharing market opportunities and insights to guide business and product development. - Lead and conduct regular business visits to bank clients, prospects, and branch/affiliates to foster relationships and drive growth. - Maintain a sustainable, profitable, and high-quality balance sheet by managing key financial metrics. - Enforce cost optimization strategies to maximize resource efficiency and minimize expenses. - Continuously evaluate and enhance customer value propositions for different customer segments. ### Market & Customer Service - Collaborate with regional business stakeholders to develop and implement sales initiatives. - Continuously gather and analyze market intelligence to identify new markets, customer trends, regional government directives, and policy changes. - Represent and promote the Bank as its brand ambassador in all interactions. - Contribute to the development and execution of strategies that strengthen and position the Equity brand within target markets. - Coordinate and lead business banking marketing initiatives to drive awareness and engagement. - Initiate, build, and sustain strategic business partnerships to support long-term growth. - Position Equity Bank Kenya as the preferred banking choice in the market. - Ensure strict adherence to the Bank’s customer service standards and policies. - Drive market share growth in alignment with strategic goals, ensuring profitability, ethical practices, and sustainability. ### Audit Risk & Compliance - Ensure the loan book quality across various segments within the region meets established standards. - Actively participate in the Regional Credit Committee in accordance with policy guidelines. - Enforce adherence to policies and procedures set by regulatory authorities, Equity Bank, and other stakeholders. - Develop and implement effective Business Continuity Plans for each segment. - Drive improvements in audit and risk ratings for the region, ensuring they remain within set thresholds based on key performance indicators. - Communicate and clearly articulate the Bank’s risk and control environment to unit staff, ensuring a strong understanding and adherence. ### People Management - Leverage existing competencies and create new ones to secure a competitive advantage. - Ensure the recruitment and retention of skilled human resources to deliver exceptional service, achieve targets, and optimize business efficiency. - Manage succession planning at the segment level, ensuring competent successors are in place for key positions to ensure business continuity and effective cost management. - Mentor and coach staff to build their capacity and enhance performance in their assigned roles. - Provide career guidance, offer learning opportunities, and assign tasks that support engagement and career development. - Foster a positive work environment by maintaining high morale and keeping staff motivated across the region. - Set clear performance expectations and conduct timely performance evaluations to maintain high performance standards. - Conduct weekly performance review meetings with Business Banking officers in the region to monitor progress and address concerns. - Drive regional staff growth and development by identifying talent and aligning them with appropriate opportunities. - Identify staffing gaps and advise the Regional RM Business on the optimal deployment of staff across branches. - Ensure compliance with HR policies in the management of employees. ### Performance & Reporting - Optimize the Bank’s Management Information System to effectively manage staff performance. - Ensure the proper segmentation of the Bank’s client database and implement targeted marketing strategies across various business segments. - Submit relevant and timely reports to key stakeholders to support informed decision-making. - Perform any additional duties as assigned by the line manager. Qualifications and Experiences - Bachelor’s degree in business administration, finance, or a related field.  - At least eight (8) years of experience in commercial credit, financial analysis, or banking, four (4) years of which must be as a Business Client Advisor or similar role. Key Competencies & Skills - Strong understanding of organizational effectiveness and operations management. - Proven experience in budgeting, forecasting, and financial planning. - Exceptional leadership and management abilities. - Skilled in developing, implementing, and reviewing policies and procedures. - Expertise in overseeing budgeting, reporting, planning, and auditing processes. - In-depth knowledge of relevant legal and regulatory requirements. - Proficient in identifying and addressing challenges and opportunities for the company. - Excellent communication skills, both written and verbal. - Outstanding organizational and time-management abilities. ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.