# Recoveries Officer – Write Off Job Bank of Africa, Nairobi, Kenya

Canonical URL: https://primejobalerts.com/jobs/recoveries-officer-write-off-job-bank-of-africa-nairobi-kenya

Company: Bank of Africa, Nairobi, Kenya

Category: Banking & Financial Services

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-12

Expires: 2026-09-26

## Job Description

Job Purpose;

- The role is responsible for the management of written off accounts by repairing and offering cures with the aim of writing back and making income for the bank.

### Responsibilities and Accountabilities;

### Management of the written off book to get collections and write backs with a total weight of 70% by

- Daily engagements through calls, texts emails and client visits to regularize accounts and offer cures.

- Minuting all meetings held and actioning on the same.

- Liaising with branches and service providers when following up on defaulters

- Attending court as bank witness to ensure the bank gets favorable judgements and recover debts.

- Pursuing execution of decrees given at court rulings so as to push the defaulters to pay

Ensure customer satisfaction by;(5%)

- Resolution of complaints and proposals from clients and business with agreed TAT

- Follow up on laid down procedures when dealing with clients and stakeholders while representing the Bank.

Training, Culture and values;(5%)

- Training on any related field required on the job

- Ensure to meet required Training Hours & Pass mark of 80%

Adherence to documented Recovery Processes and Procedures -10%

- Ensuring the physical and digital files are updated on a daily basis

- Following laid down procedures and processes as we pursue debts

Adherence to SLA’s – Client (48 hrs.) and Legal requests-24 hrs-10%

- Ensuring all customer correspondences are attended to withing 48hrs

- Ensuring all correspondences from the legal officers are responded to within 24 hours

Minimum Requirements; Academic and Professional qualifications;

- Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field

- Minimum 3 yrs. banking experience especially in credit, recoveries/PQM with a good understanding credit policies and procedures

- Good understanding of CBK prudential guidelines, banking Act, IFRS and other relevant statutes in banking

### How to Apply

Click here to apply

## Apply

Use the canonical Prime Job Alerts page for full application instructions and source verification.