RECEPTIONIST/NURSE AIDE

Job description

OVERVIEWThe Family Planning Association of Malawi (FPAM) is a local non-governmental organisation providing youth-friendly sexual and reproductive health rights information and services. FPAM complements the Government of Malawi's efforts to improve the health status of people in Malawi.FPAM's vision is a Malawian society where everyone has access to quality, comprehensive sexual and reproductive health services and information.FPAM invites applications from suitably qualified candidates for the position of Receptionist/Nurse Aide at its Lilongwe clinic.JOB TYPE: Short-term ContractDate Posted: Wednesday, 21st October 2026Application Deadline: Wednesday, 28th October 2026Reports to: District ManagerPOSITION: RECEPTIONIST/NURSE AIDEJOB SUMMARYThe Receptionist/Nurse Aide will create a positive first impression for clients from arrival to departure at the FPAM Clinic. The successful candidate will welcome clients, provide basic information about clinic services and costs, support client flow, maintain records, and help ensure a friendly and comfortable environment.KEY REQUIREMENTSAcademic, Professional Qualifications and ExperienceThe successful candidate should have:A Malawi School Certificate of Education (MSCE).At least two (2) years of working experience as a receptionist in a clinic setting will be an added advantage.Practical computer skills, particularly in Microsoft Excel and Word.Training in infection prevention will be an added advantage.DUTIES AND KEY RESPONSIBILITIESWelcome clients and provide basic information about FPAM and its services.Direct clients to the appropriate service delivery rooms on a first-come, first-served basis.Ensure clients are comfortable while waiting for services.Collect money from drug sales, issue receipts, and handle banking as required.Enter daily service statistics provided by service providers into the computer.Maintain the filing system in the District Manager's office.Advise the District Manager on the sundries required for clinic operations.Attend to telephone calls and direct enquiries appropriately.Maintain the cleanliness of the clinic.HOW TO APPLYInterested and qualified candidates should submit the following documents:A cover letter.An updated Curriculum Vitae (CV).Copies of relevant certificates.A copy of the National Identity Card.Contact details for three (3) traceable referees, including the current or immediate past employer.Applications should be submitted by email to:Email: vacancy@fpamalawi.orgClosing Date: Wednesday, 28th October 2026Only shortlisted candidates will be contacted.IMPORTANT NOTICEFPAM does not require applicants to pay money at any stage of the recruitment and selection process and has not appointed any agent to recruit on its behalf.FPAM is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. FPAM is an equal opportunity employer.

Requirements

Apply by email: vacancy@fpamalawi.org