# Receptionist Canonical URL: https://primejobalerts.com/jobs/receptionist-26 Company: ProRecruit Versaatech Category: Administration & Office Support Location: Kenya, Thika, Thika Work type: Full-time Work arrangement: On-site Published: 2026-10-30 Expires: 2026-11-29 ## Job Description Job Purpose - To provide a professional and welcoming front-office experience for patients, visitors, and staff while ensuring efficient coordination of reception, appointments, enquiries, and administrative support within the facility. Key Responsibilities - Welcome and professionally attend to patients, visitors, and other guests arriving at the facility. - Manage the reception desk, ensuring patients are directed to the appropriate department or service promptly. - Handle incoming calls, emails, and general enquiries, providing accurate information or directing queries to the relevant team. - Schedule, confirm, and reschedule patient appointments while maintaining an organised appointment calendar. - Register patients and assist with the collection and verification of basic patient information in line with facility procedures. - Maintain accurate reception records, including visitor logs, appointment details, and relevant administrative documentation. - Coordinate communication between patients, medical teams, and administrative departments to support smooth service delivery. - Manage patient flow at the front desk and promptly escalate delays, complaints, or service concerns to the appropriate supervisor. - Receive and appropriately direct correspondence, deliveries, and documents within the facility. - Support billing, cashiering, or insurance-related processes where required, without compromising patient confidentiality. - Maintain a clean, organized, and professional reception area at all times. - Ensure patient information and facility records are handled with discretion and confidentiality. - Assist with general administrative duties, including filing, photocopying, data entry, and preparation of routine reports. - Follow facility policies, health and safety procedures, and applicable standards governing patient care and confidentiality. - Provide a courteous and professional experience that reflects the facility's standards of patient service. Qualifications and Experience - At least 2 years of experience in a receptionist, front-office, customer service, or administrative role. - Previous experience in a hospital, clinic, specialized medical facility, or other healthcare environment is an added advantage. - Strong communication and interpersonal skills with a professional and approachable manner. - Good organizational skills and the ability to manage multiple tasks in a busy environment. - Proficiency in Microsoft Office and basic computer applications. - Ability to handle confidential information with discretion. - Good telephone etiquette and customer service skills. - Ability to remain calm, patient, and professional when dealing with demanding or distressed clients. - Good attention to detail and accuracy in handling records and information. ## Requirements associate degree 24 Apply by email: info@versaatech.com ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.