Quality Assurance Assistant

Job description

Qualifications

1. Bachelor’s degree in Education, Project Management, Quantitative Economics, Data Science, Business Administration, or Social Sciences from a recognized institution.
   
2. A postgraduate qualification or professional training in quality assurance, internal quality auditing ISO 9001, higher education management and planning, monitoring and evaluation, project management, or records management is an advantage.
   
3. At least two (2) years' experience in higher education administration, quality assurance, academic registry, examinations, monitoring and evaluation, or institutional compliance. Experience in a university setting is required.
   
4. Good knowledge of university governance, NCHE expectations, and quality assurance processes.
   
5. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), Google Sheets and experience using institutional information management systems is an added advantage.
   

Responsibilities

1. Support the Director/Manager of Quality Assurance in implementing the university QA framework and improvement initiatives.
   
2. Monitor compliance with academic policies, NCHE requirements, and internal quality standards.
   
3. Prepares and submits periodic QA reports (monthly, quarterly, annual) including data analysis on compliance metrics.
   
4. Serve as first point of contact for QA external and internal enquiries, coordinate communications with Deans, HoDs, Academic Registrar, Examinations Office, and other academic units.
   
5. Handle sensitive information with discretion and ensure compliance with institutional data protection and records retention policies.
   
6. Collect, organize, and analyse QA data from faculties, departments, and administrative units.
   
7. Monitor implementation of quality improvement recommendations and follow up with faculties and departments on agreed corrective actions.
   
8. Maintain QA Office’s filing system (electronic and hard copy) records, QA manuals, reports, templates, policies, SOPs, minutes, and version-controlled documentation.
   

Requirements

Education: Bachelor's degree Experience: 2 years Languages: English