Product Manager

Job description

Staffino is a customer and employee experience platform used by leading brands across 30+ countries in telco, retail, automotive and finance. The product is twelve years old and genuinely capable

• and, honestly, carrying twelve years of accumulated complexity. We're hiring a dedicated product lead to take that on.

Responsibilities

This is not a coordination role. You'll own where the product goes, how it's shaped, and whether anyone can understand it. You report directly to our CEO and work as a peer to our Engineering Manager.

You will use AI tools daily to research, prototype, prioritise, analyse and communicate

• speed and judgment both matter. If you want a role where you can visibly reshape a mature product used by thousands of people across Europe, this is it.

Your role 🚀

• Lead discovery through customer interviews, stakeholder calls, and in-person workflow analysis with the CX managers and admins who use Staffino daily
• Work with data to define success metrics, build dashboards, and understand how the product is actually used
• querying it yourself, not waiting for a report
• Shape where we invest: what we build on, what we rework, what we simplify
• and make a complex product feel simpler without stripping out capability
• Own the roadmap, prioritisation, and initiatives end to end, from framing the problem to the post-launch learnings
• Prototype quickly with AI-assisted tools to test directions before they cost engineering time
• Write our end-user documentation and run product communications: release notes, changelogs, client updates, webinars with marketing
• Keep support, CS and marketing ahead of what we ship
• Act as a trusted product owner for Staffino
• internally, and in front of our enterprise clients

Requirements

• 5+ years in product management, ideally in B2B SaaS with enterprise clients
• Comfortable with multi-tenant architecture, APIs, SSO concepts and feature flags
• At home in product analytics
• instrumentation, funnels, retention, session replay
• and clear-eyed about which metrics actually mean something in B2B
• A daily user of AI tools for research, prototyping, analysis and writing, and someone who checks the output rather than trusting it
• Comfortable making hard scope calls
• you've simplified a product, not only extended one
• Pragmatic about tooling: you'd rather adopt something that already works than build a worse version of it in-house
• Excellent written and verbal communication skills
• Strong instinct for good UX, with a pragmatic bias toward what works over what looks finished
• Comfortable bringing structure to an ambiguous situation, and comfortable telling a large client no
• Strong judgment and ownership
• you'll be trusted like a founder, and expected to act like one

Benefits

• ESOP (Employee Stock Ownership Plan)
• equity for every team member, so you share in the value you help build
• Flexible remote work
• based in our Bratislava office, with the option to work from home when needed.
• Real ownership
• you'll shape the product roadmap, drive priorities, and deliver features that create real value for our customers.
• Pet-friendly office
• bring your four-legged companion to work and enjoy a more relaxed office atmosphere
• MultiSport card
• support for your fitness and wellbeing with access to hundreds of sports and wellness facilities
• Informal work environment
• a relaxed, friendly culture with open communication and minimal hierarchy
• Top-tier hardware
• a laptop and setup of your choosing

About Company

• Staffino is a steadily growing customer and employee experience management platform, serving clients across more than 30 countries and a wide array of industries. We have been thriving in the market for over a decade, achieving consistent profitable growth since our fifth year.
• Over the years, Staffino has transformed into an international powerhouse, serving mainly enterprise clients. We are working to become the #1 XM platform in Europe. Our cutting-edge platform has evolved to compete with the world's leading CEM platforms, with a core differentiating focus on recognising the invaluable contributions of hundreds of thousands of frontline employees.
• Today, our clientele primarily spans across Europe, but we are extending our reach beyond its borders. Our team is committed to driving innovation in the experience management space. As a core member of Staffino, you will play a vital role in shaping the future of experience management worldwide while working alongside professionals from various backgrounds. Join us and make a global impact.

Requirements

Apply by email: marek.vigas@staffino.com