# Process & SOP Specialist Canonical URL: https://primejobalerts.com/jobs/process-sop-specialist Company: HCS Affiliates Group Category: Accounting Location: Kenya, Nairobi, Nairobi Work type: Full-time Work arrangement: On-site Published: 2026-11-11 Expires: 2026-12-11 ## Job Description Position Overview - We are looking for a detail-oriented Process & SOP Specialist to support our fast-paced Real-time Operations team.  - In this role, you will manage and maintain operational process documentation, ensuring teams always have clear, accurate, and up-to-date information to work efficiently. - You will work closely with Operations, Training, and Quality Audits teams to create, improve, and maintain SOPs and process documentation in Confluence.  - The role requires strong problem-solving skills, clear communication, and the ability to quickly update processes based on operational changes, new launches, policy updates, and ongoing improvements. Key Responsibilities - Own and manage the department's Knowledge Base, ensuring all documentation and SOPs are accurate, organized, user-friendly, and aligned with business requirements. - Create, update, and maintain process documentation within Confluence. - Translate complex operational or technical Processes into clear, structured, and easy-to-follow instructions for operational teams. - Ensure documentation is updated in real-time with operational changes, policy updates, system enhancements, or process adjustments. - Analyze existing processes and operational procedures to identify gaps, and opportunities for improvements.  - Drive continuous improvement initiatives aimed at enhancing operational efficiency and eliminating process redundancies.  - Conduct root cause analysis on operational challenges and recommend documentation-driven solutions to improve process adherence and performance.  - Collaborate with Quality Assurance teams to review error trends, identify recurring issues, and strengthen process clarity and compliance. - Support seamless communication of process updates and operational changes to frontline teams.  - Assess incoming new projects and tasks alongside Training, Quality, and Leadership, contributing process-focused insights to evaluate overall feasibility and establish realistic timelines. - Collaborate with the Training team to Map and Create New Processes on Confluence so documentation and training are perfectly in sync for the launch. Qualifications & Requirements - Experience in Operations Support, Process Documentation, Quality, Training, Customer Support, or similar operational environments. - Basic understanding or exposure to process documentation, SOP creation, or knowledge management practices. - Familiarity with Confluence, Google Workspace, Microsoft Office, or similar documentation and collaboration tools is an added advantage.  - Strong written and verbal communication skills with the ability to document processes clearly and accurately. - Detail-oriented with strong organizational and time management skills.  - Ability to work in a fast-paced environment, manage changing priorities, and learn quickly.  - Analytical mindset with a willingness to identify process gaps and contribute to continuous improvement initiatives.  - Bachelor’s or equivalent ## Requirements bachelor degree Apply by email: jobs1@hcsaffiliatesgroup.com ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.