# Partner Onboarding Team Lead

Canonical URL: https://primejobalerts.com/jobs/partner-onboarding-team-lead

Company: HCS Affiliates Group

Category: Sales

Location: Kenya, Nairobi, Nairobi

Work type: Full-time

Work arrangement: On-site

Published: 2026-10-29

Expires: 2026-11-28

## Job Description

Our client, an on-demand courier service that delivers products ordered through their mobile app, seeks to recruit a Partner Onboarding Team Lead. The successful candidate will be responsible for leading the team that supports new and existing partners through the activation, onboarding, and upgrade processes, ensuring a seamless and efficient experience.

KEY RESPONSIBILITIES;

 
-  Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
 
-  Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels + Customer 
 
- Checking if there’s any priority in terms of onboarding (partners already contacted and postponed the onboarding for a given time) 
 
- Monitoring all self-onboarding channels + comms channels.
 
- Enabling stores on Salesforce and admin after training the partners.
 
- Menu corrections/additions on Admin. 
 
- Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.
 
-  Any other content-related tasks 

STORE CREATION 

 
- Checking mails for new activation assignments.
 
- Working on completing the content for the activations assigned (store + menu creation) 
 
- In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards) 
 
- Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections. 

REQUIREMENTS

 
- Bachelor’s Degree in marketing, or a similar/relevant field.
 
- At least 2 years of related experience 
 
- Should have good MS Excel skills
 
- Excellent organizational and time management skills.
 
- Strong listening and communication skills.
 
- The capacity to work independently and collaboratively.
 
- Ability to work efficiently without compromising quality or accuracy. 

## Requirements

bachelor degree
24

Apply by email: jobs1@hcsaffiliatesgroup.com

## Apply

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