Order Desk Administrator

Job description

Order Desk Administrator Jobs in Kitwe – Join Normet Group Normet Group, a global technology leader specializing in innovative solutions for mining, tunneling, and construction, is seeking a dedicated Order Desk Administrator to join our team in Kitwe, Copperbelt, Zambia. This role is ideal for professionals looking to contribute to a company committed to improving project safety, environmental impact, and productivity. With operations in over 30 countries and a workforce of more than 1,800 experts, Normet fosters a culture founded on our core values: Caring, Committed, and Courageous.

Key Responsibilities

for Order Desk Administrator Jobs in Kitwe The successful candidate will play a vital role in managing the sales order process and supporting customer relations.

Responsibilities

include: Sales Order Management: Receive, process, and accurately enter customer orders into the sales system. Coordinate with logistics and warehouse teams to ensure timely deliveries and resolve order-related issues. Customer Support and Communication: Serve as the primary contact for customer inquiries, provide quotations, product information, and order updates. Maintain strong relationships through prompt and professional communication, handling complaints and escalating as needed. Sales Documentation: Prepare quotations, sales contracts, and purchase orders while maintaining accurate sales records and ensuring compliance with company policies. Reporting and Data Management: Generate regular sales reports, track performance against targets, maintain customer databases and CRM systems, and analyze sales data to provide actionable insights to management. Coordination and Internal Support: Facilitate collaboration between sales, finance, operations, and logistics departments. Follow up on outstanding payments, schedule meetings and sales presentations, and support the sales team’s administrative needs. Inventory and Delivery Coordination: Monitor stock levels, communicate shortages, coordinate deliveries and customer collections, and liaise with supply chain personnel to ensure product availability. Financial Administration: Assist with invoicing and credit note processing, verify pricing and discounts, and support debt collection efforts by tracking overdue accounts. About Normet Group and the Opportunity in Kitwe Normet Group provides premium equipment, comprehensive aftermarket services, and high-quality chemicals and rock support to customers worldwide. Joining our team as an Order Desk Administrator in Kitwe means becoming part of a global network that values talent development and encourages you to shine through your courage and commitment. Job Details Company Normet Group Location Kitwe, Copperbelt, Zambia Job Type Full Time Job Category Administration How to Apply Interested candidates are encouraged to apply online through the Normet Careers portal: Apply for Order Desk Administrator Position Come and share your courage to shine with us at Normet Group.