Operations Specialist at Bolt Tanzania

Job description

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started.Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About The RoleAs an Operations Specialist for Driver Growth, Planning & City Expansion, you will play a key role in launching and scaling secondary cities across Tanzania. You will drive structured driver acquisition, lead city expansion initiatives, and ensure a healthy balance between supply and demand. Working closely with local teams and cross-functional stakeholders — including Marketplace, Driver Engagement, and Rider teams — you will translate data into clear action plans and help turn new cities into high-performing, sustainable marketplaces. Main Tasks And Responsibilities Own and manage the end-to-end driver acquisition funnel from lead generation through to activation and active driver performance, leveraging scout programs, referrals, and other acquisition channels to meet supply targets. Improve onboarding experience through driver engagement centres, clinics, and compliance processes, while monitoring and improving activation quality and early retention metrics. Support expansion into new and secondary cities across Tanzania by building and executing structured growth plans that ensure marketplace supply-demand balance. Run targeted initiatives to drive both driver activation and ride demand at the city level. Monitor, analyse, and report on key performance metrics across driver growth and city performance, translating data insights into prioritised execution plans. Collaborate cross-functionally with Marketplace, Driver Engagement, and Rider teams to identify bottlenecks and drive overall market performance. About You 3–5 years of experience in operations, logistics, mobility, or marketplace businesses. Strong analytical skills with hands-on experience using Excel or Google Sheets and performance dashboards. Proactive and structured, with the ability to operate effectively in ambiguous, fast-paced environments. Strong execution mindset with the ability to balance fieldwork and analytical tasks. Confident communicator, able to collaborate with both field teams and cross-functional stakeholders. A strong interest in mobility, marketplace growth, and solving real-world operational challenges; experience in Tanzania or similar markets is an added advantage. Why You'll Love It Here Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role.At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!Everyone is welcomeBolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.