Operations Lead

Job description

Who are we: We are a growing retail media business focused on creating innovative digital advertising solutions that connect brands with consumers across the retail journey. We’re looking for a Digital Media Lead to help shape and deliver our digital media offering across onsite and offsite channels, using data, technology and insights to drive measurable commercial results. Who are we looking for: We are looking for an experienced Operations Lead with strong retail media, advertising or agency experience to lead campaign operations and a high-performing team. You will be responsible for driving operational excellence, improving processes and ensuring digital and print campaigns are delivered accurately, efficiently and to the highest standard You should be a confident leader and client partner who is commercially minded, solutions-focused and comfortable working across multiple stakeholders in a fast-paced environment What will you do: Lead the end-to-end campaign management and execution process, from booking and creative development through to implementation and reporting Manage and develop a team of Campaign Executives and operational resourcesOversee digital and print media campaigns, ensuring deadlines, SLAs and quality standards are metManage third-party suppliers and media partners from briefing through to executionAct as the key quality gatekeeper, ensuring bookings and artwork meet campaign guidelines and specificationsTroubleshoot campaign delivery, compliance and reporting issuesDrive process improvements and operational efficiencies across campaign managementWork closely with Media, Insights, Platforms, Sales and Account teams to improve campaign deliveryBuild strong relationships with mid-to-senior-level clients and act as a trusted advisorProactively identify challenges, recommend solutions and ensure excellent client serviceProvide visibility on team performance, campaign delivery and operational improvements to Senior LeadershipWhat will you need: A bachelor’s degree in Marketing, Media, Advertising, Business Management, Communications or a related field 8–15 years’ experience in retail media, campaign management, advertising or a related environmentProven experience leading and managing teamsStrong experience managing both digital and print media campaignsExperience managing third-party suppliers, vendors and media partnersSolid understanding of retail media, media platforms and media planningKnowledge of creative development, artwork specifications and approval processesStrong stakeholder and client management skillsExperience with campaign performance reporting, metrics and complianceExcellent organisational, project management and problem-solving skillsStrong commercial acumen with excellent communication and relationship-building abilitiesThe ability to thrive in a fast-paced, collaborative and evolving environment