Operations Coordinator Job Ampersand

Job description

The operations Coordinator ensures that Ampersand’s fleet and teams are effectively organized to support operations. The Operations Coordinator oversees vehicles activities, dispatch fleet drivers, plans driving schedule, and ensure smooth coordination across departments. This role requires responsiveness, strong planning, and a focus on customer-centric service.

Key Responsibilities

Fleet Coordination

• Ensure customer traffic and rescue requests are handled efficiently and on time.
• Coordinate daily fleet activities across departments, including battery pooling, swap stations, and commercial support.
• Support the loading, unloading, and movement of equipment and materials between locations.
• Assist in vehicle and battery rescue operations by dispatching drivers and following up until resolution.
• Work with procurement and logistics teams on routine fleet needs and resource movements.
• Ensure all fleet vehicles are ready for operations; fueled/charged, equipped, clean, and properly positioned.
• Monitor rescue response times and flag delays or issues for follow-up and improvement.
• Ensure every rescue case is documented correctly and closed in the system.

Operational Coordination

• Maintain regular communication with fleet drivers to support smooth daily operations, adjust shift plans for fleet drivers to ensure continuous coverage.
• Conduct basic training or refresher updates for fleet drivers on new procedures.
• Identify simple routing or driver allocation issues and raise recommendations for improvement.
• Track key vehicle compliance items (insurance, inspections, licenses) and ensure timely follow-up.
• Conduct basic spot checks on vehicles for cleanliness, safety, and general standards.
• Ensure all fleet assets are accounted for and used in line with company procedures.
• Keep accurate records and reports of vehicle usage, maintenance schedules, and general fleet performance.

Qualifications

• Bachelor’s Degree or Higher Diploma in Business, Logistics, Operations Management, or a related field.
• Minimum 3 years’ experience in fleet coordination, logistics support, operations, or customer service.
• Experience working in fast-paced operational environments with real-time response requirements supervising or coordinating small teams
• Good understanding of fleet scheduling, dispatching, route planning, and basic vehicle/motorcycle operations.
• Experience resolving escalated customer or technical issues with professionalism and empathy.
• Excellent communication and interpersonal skills both written and verbal to engage effectively with customers and technical teams.
• Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
• Self-driven and proactive, with a positive attitude and commitment to customer satisfaction.

How to Apply

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