# Operations Assistant – Asset Finance Job NCBA

Canonical URL: https://primejobalerts.com/jobs/operations-assistant-asset-finance-job-ncba

Company: NCBA

Category: Manufacturing, Transport & Logistics

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-09-03

Expires: 2026-10-18

## Job Description

Banking Jobs, NCBA Group Jobs. 

Job Purpose Statement

To deliver exceptional business performance by providing operations support and excellent customer service to clients

### Key Responsibilities

Financial 8%

- Introduce new business to the bank through cross selling

- Ensure no income leakage by collecting the necessary bank charges 

Internal business processes 62%

- Ensure completeness of applications, KYC verification and thorough searches are done for all applications under review.

- Ensure CRB and other relevant checks are done for all applications and customers and their respective relationship managers are notified the same day the application is received or reviewed.

- Zero tolerance to data capture errors, Searches errors, or failure to input all mandatory fields resulting to send backs

- Achieve set turnaround time to ensure customers and dealers are satisfied. The overall TAT target for initiation phase is 0.1 days.

- Ensuring effective management and requisition of the department’s stationery requirements. Ensure that there is adequate supply of the necessary stationery at all times.

- 100% adherence to policies, procedures and statutory guidelines.

- Audit, Compliance and Risk Rating = Satisfactory.

- Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.

- Nil repeat findings.

- Policy and procedure knowledge. 

Customer 25%

- Update customers, dealers & RMs on the pending documents for each application on the same day.

- Ensure that there is a robust departmental internal customer satisfaction rating by ensuring the team lives the NCBA Values

- Deliver Exceptional customer service to all stakeholders. 

Learning and growth 5%

- Achieve at least 40 hours of learning/training through E-learning, Internal & External training activities.

- Ensure compliance with the leave policy on block leave and minimum carry over.

- Maintain own high performance.

- Own up-to-date and action based competency assessments and development plans for self.

Qualifications

- Academic: Degree in a business related firld or any other relevant discipline

- Professional: Professional courses in business related fields

- Desired work experience: One year working experience in a banking environment

### How to Apply

Click here to apply

## Apply

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