# Operation Manager (Suyian_Ops Manager)

Canonical URL: https://primejobalerts.com/jobs/operation-manager-suyian-ops-manager

Company: &BEYOND

Category: Engineering

Location: Kenya, Nairobi

Work type: Full-time

Work arrangement: On-site

Published: 2026-07-19

Expires: 2026-08-03

## Job Description

### KNOWLEDGE AND SKILLS REQUIRED

- Strong leadership and team management abilities. 

- Excellent communication and guest engagement skills. 

- Operational oversight experience, with a focus on hospitality standards. 

- Proficiency in reporting, analysis, and identifying cost-saving opportunities. 

- Ability to manage multiple responsibilities, including relief roles for key managers. 

### PERSONAL CHARACTERISTICS

- Highly organized with excellent multitasking skills. 

- Proactive problem-solver with a focus on guest satisfaction. 

- Adaptable and resourceful in high-pressure situations. 

- Collaborative leader with a commitment to team development and excellence. 

- Detail-oriented with a strong commitment to operational and service standards. 

### KEY OUTPUTS

- Supervise the Safari Shop Hosts, Night Porters, housekeeping team, maintenance teams and Massage Team, providing daily briefings, feedback, and fostering a culture of excellence. 

- Act as the liaison between department heads and the Lodge Manager, ensuring seamless daily operations and high guest-facing standards. 

- Proactively engage with guests, hosting meals, addressing concerns, and supporting teams during peak periods. 

- Attend HoD meetings, conduct operational walkthroughs, and review guest feedback to maintain and improve standards. 

- Submit performance reports, analyse trends, and identify opportunities for operational improvements and cost savings. 

- Facilitate training sessions for direct reports and mentor team members for leadership growth. 

- 

### Relief Responsibilities

- Oversee lodge operations during Lodge managers absences, ensuring consistency across departments. 

- Perform F&B Manager duties, coordinating kitchen and service teams, managing stock and costs, and ensuring guest satisfaction. 

- Manage housekeeping schedules, inspect guest and staff accommodations, and ensure cleanliness and presentation meet lodge standards. 

- Align operational activities with long-term objectives and sustainability goals, providing detailed handovers for returning managers. 

- Guest Relations: Ensure seamless service during managerial transitions, act as the primary contact for guest requests, and maintain a visible lodge presence to enhance guest experience. 

## Requirements

Education: Diploma, Associate's degree
Experience: 0 months
Languages: English

## Apply

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