# Online Sales Person Job City Walk Nairobi, Kenya

Canonical URL: https://primejobalerts.com/jobs/online-sales-person-job-city-walk-nairobi-kenya

Company: City Walk Nairobi, Kenya

Category: Sales

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-05

Expires: 2026-09-19

## Job Description

Job Purpose

- The Digital Sales person will be responsible for converting customer inquiries into sales across the WhatsApp, Flowcart and social media, and for proactively reactivating past clients through cold outreach.

- The role combines responsive customer service on inbound inquiries with proactive outreach to grow repeat business.

### Key Responsibilities

- Inbound Customer Engagement

- Manage customer engagements across WhatsApp, Flowcart and social media.

- Respond to calls, messages, comments and online inquiries promptly.

- Follow up on Flowcart broadcasts and customer leads.

- Confirm all order details in writing before closing the sale.

- Escalation Protocol Attend to complaints, price disputes and escalate where necessary.

- Convert customer inquiries into confirmed. sales.

- Ensure no online customer is left unattended during working hours.

Cold Outreach

- Reach out to previous clients to reintroduce products, promotions, and new stock.

- Maintain and work through a structured list of past clients, prioritized by recency and value of past purchase.

- Log outcome of every outreach contact,

Service Quality Standards

- Greet and acknowledge every customer personally.

- Provide accurate product, pricing and stock information.

- Give clear next steps after every customer interaction.

- Log all customer inquiries and outcomes across every platform.

- Respond and follow up within the required timelines.

- Maintain a consistent, well-documented client outreach pipeline.

- Ensure no online customer is left unattended during working hours.

- Report total sales daily, weekly and monthly.

Qualifications

- Diploma or Bachelor’s Degree in Sales, Marketing, Business Administration, E-Commerce, or a related field.

- Minimum of 2 years’ experience in online sales, retail sales, or customer service.

- Experience in a retail, fashion, FMCG, or e-commerce environment is an added advantage. 

### How to Apply

Send your CV to jobs@citywalk.co.ke with the subject line “ONLINE SALES PERSON” 

## Requirements

Apply by email: jobs@citywalk.co.ke

## Apply

Use the canonical Prime Job Alerts page for full application instructions and source verification.