# Offline Customer Support Officer (Bayelsa)

Canonical URL: https://primejobalerts.com/jobs/offline-customer-support-officer-bayelsa

Company: Moniepoint Incorporated

Category: Banking & Financial Services

Location: Nigeria, Yenagoa

Work type: Full-time

Work arrangement: On-site

Published: 2026-07-30

Expires: 2026-08-13

## Job Description

- Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
- Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
- Log all customer support requests accurately for tracking and follow-up.
- Coordinate with relevant internal teams to ensure timely resolution of customer issues.
- Escalate complex or unresolved issues to the Regional/State Team Lead as required.
- Adhere to approved communication scripts, service guidelines, and operational procedures.
- Collect and document customer feedback on products and services to support continuous improvement.
- Identify customer needs and offer appropriate solutions to ensure satisfaction.
- Build and maintain strong, trust-based relationships with customers through clear and effective communication.
- Maintain confidentiality and data privacy of customer information at all times.Experience & Background

- Minimum of 1–2 years of relevant customer service or support experience.
- Minimum educational qualification of BSc or HND.
- Must have completed NYSC or possess a valid exemption/exclusion certificate.

## Requirements

Education: Bachelor's degree
Experience: 12 months
Languages: English

## Apply

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