Officer, IT Platform Support Operations Job NCBA Group

Job description

IT Jobs, NCBA Group Jobs. Officer, IT Platform Support Operations handles L1 support, core platform COB runs, and ITSM ticketing, requiring an IT Bachelor’s, ITIL Foundation, and 2+ years IT support experience. Full-time role in Nairobi.

Job Purpose Statement

The IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.

Duties and Responsibilities

Daily COB Services 30%

• To execute all Daily COB (Close of Business) activities performed across the Core Systems as per the documented procedures.

Incidents Management 40%

• To provide 1st Level Support and ensure the resolution of service incidents escalated to the Platform Support Operations Team, and/or provision of appropriate workarounds for incidents escalated as problems within the agreed SLA.

Problem Management 10%

• To escalate problems and continuously engage with the 2nd & 3rd level teams to ensure timely resolution of all escalated system faults/bugs on the Core Systems and other Business Systems.

System Administration 15%

• Perform day-to-day administration duties across the Core Systems and Business systems platforms so as to ensure system stability and consistent levels of service delivery.

System Reporting 5%

• Analysis, design and generation of various reports in an accurate manner and distribute in an effective and timely manner. development initiatives that will grow the team’s knowledge and skills.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or related field.
• Minimum 2 years’ experience with 1 years in an IT service support, systems analysis or service management role within a large highly digitized organization managing mission critical systems.
• ITIL Foundation certificate.
• One or more IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage.
• Knowledge & experience working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage.
• Good understanding of the financial services and how IT contributes to the success of the financial institutions.

How to Apply

Click here to apply