# NOC Coordinator at Fireside Engineering Group

Canonical URL: https://primejobalerts.com/jobs/noc-coordinator-at-fireside-engineering-group

Company: Fireside Engineering Group

Category: Administration & Office Support

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-28

Expires: 2026-10-12

## Job Description

NOC Coordinator at Fireside Group. Responsible for coordinating network operations, monitoring network performance, managing incidents, and ensuring timely resolution of connectivity and infrastructure issues. Requires a relevant qualification in information technology, telecommunications, networking, or a related field. The role is based in Nairobi with duties performed on-site.

Qualifications

- Diploma/ Bachelor’s Degree in Telecommunication, Electrical & Electronics, Engineering or related field.

- 2+ years of experience in a similar role.

- Strong understanding of fiber network and concepts.

- Excellent communication and customer service skills.

- Ability to multitask and maintain focus in a fast-paced environment.

### Key Responsibilities

- Lead NOC operations and coordinate dispatch activities.

- Ensure compliance with agreed SLA and escalation procedures.

- Track work orders and ensure timely updates from the field teams.

- Monitor incidents, faults, tickets and restoration timelines.

- Coordinate between NOC dispatch, field technicians and project management

- Ensure all tickets are closed within the approved MTTR

- Promptly escalate issues for intervention as expected.

- Provide regualr and high-quality updates to clients on the status of tickets, adhering to the agreed timelines.

- Ensure Service Level Agreements are maintained and exceeded through efficient ticket management.

- Prepare daily reports on all scopes achieved.

- Maintaining a good relationship and rapport with the clients.

- Ensure 100% compliance on EHS standards for the teams in regions being handled.

- Any other duty that may be assigned from time to time.

### How to Apply

All qualified and interested candidates should send their CVs and Application Letters to jobs@fireside.africa. Only short-listed candidates will be contacted.

## Requirements

Apply by email: jobs@fireside.africa

## Apply

Use the canonical Prime Job Alerts page for full application instructions and source verification.