# MS 365 Modern Works Engineer Canonical URL: https://primejobalerts.com/jobs/ms-365-modern-works-engineer Company: Hotpoint Appliances Ltd Category: Banking & Financial Services Location: Kenya, Nairobi, Nairobi Work type: Full-time Work arrangement: On-site Published: 2026-11-02 Expires: 2027-11-06 ## Job Description Job Purpose - To own and manage the organization’s Microsoft 365 and Azure modern workplace environment, ensuring it is secure, well-governed, and optimized for productivity, while maintaining internal capability and reducing reliance on external vendors. Job Responsibility and Accountability - Own and administer the full M365 tenant: user lifecycle, licensing, Exchange Online, Teams, SharePoint, OneDrive, and security settings. - Implement and maintain Microsoft Entra ID: identity governance, conditional access, MFA, and SSO. - Manage Microsoft Intune: device enrolment, compliance policies, mobile device management, and endpoint profiles. - Administer Microsoft Defender for Business: endpoint protection, threat monitoring, and incident response. - Design, build, and maintain the ICT SharePoint Knowledge Repository — central platform for runbooks, training materials, and documentation. - Support business units in SharePoint site design, permissions, and content governance. - Administer Teams governance: team/channel policies, meeting configuration, and D365 integration. - Administer the Power Platform tenant: Power Apps, Power Automate, and Power BI workspace governance. Support on Power Automate solutions. - Implement Power Platform governance: DLP policies, connector policies, and environment management. - Own the day-to-day IT24 AMC relationship: log tickets, attend monthly reviews, manage SLA compliance. - Maintain the IT24 AMC scope-of-service schedule; ensure out-of-scope work is approved by the Head of ICT. - Maintain internal knowledge sufficient to independently supervise and quality-check all IT24 deliverables. - Provide structured cross-training to on Entra ID and Azure AD first-response tasks. - Own M365 platform training content — developing Teams, SharePoint, OneDrive, and Intune user guides and e-learning materials; contribute sessions and materials to the departmental training programme, covering M365 adoption for all staff. - Maintain complete M365 tenant configuration documentation in the ICT Knowledge repository. - Actively support the technical setup, configuration, testing, and go-live of all active transformation programs, including D365 F&O, Microsoft Modern Workplace (M365), D365 CRM, D365 HRMS, Power BI, and the Retail E-Commerce and B2B platforms — contributing within the scope of this role. - Provide hands-on user support during UAT, go-live, and the post-go-live hyper care period for each platform; ensure issues raised by users are triaged and resolved or escalated promptly. - Maintain readiness documentation and personal runbooks for all transformation platforms within scope; update the ICT Knowledge Repository within five working days of any configuration or process change. - Participate in project working groups, testing cycles, and go-live events as directed by the Head of ICT; raise risks and issues proactively through the programme governance process. - Any other duties assigned by the supervisor. Qualification - Bachelors degree in information technology or a related field. - Microsoft 365 Certified: Administrator Expert (MS-102)  - Microsoft Azure Administrator Associate (AZ-104) — desirable. - Microsoft Security, Compliance, and Identity Fundamentals (SC-900) — desirable. - Minimum 3 years administering Microsoft 365 in a production enterprise environment. - Proven hands-on experience with Entra ID, Intune, Exchange Online, Teams, and SharePoint. - Experience managing an external IT partner under an AMC or SLA framework. - Power Platform administration experience preferred. Key Skills - Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive. - Microsoft Entra ID: conditional access, MFA, SSO, identity governance. - Microsoft Intune: device management, compliance, app deployment. - Microsoft Defender for Business: endpoint protection and monitoring. - Power Platform: governance, DLP, environment management. - Azure fundamentals: compute, storage, networking. - PowerShell scripting for M365 administration. - Team player; strong customer focus; excellent communication skills. ## Requirements bachelor degree 36 Apply by email: careers@hotpoint.co.ke ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.