Movement Operations Assistant

Job description

Key Duties and Responsibilities

• Under the general supervision of the Head of Mov’t Operations - GLWCA, and the direct supervision of the Senior Movement Operations Associate - Field Support, Arua, the Movement Operations Assistant (Field Support), is responsible for the following duties and responsibilities.
• Undertake field support activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation.
• Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
• Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation.
• Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
• Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay.
• Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
• Assist in the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings.
• Assist with baggage sorting, tagging and handling and escort individuals on transportation as needed.
• Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
• Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
• Provide regular feedback on work being accomplished to the Movement Operations Associate (Team Leader) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
• Undertake duty travel as required and delegated to participate in meetings, trainings and other programme activities.
• Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct.
• Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.
• Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
• Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.
• Perform such other duties as may be assigned.

Qualifications, Skills and Experience

• High school diploma with 4 years of work experience.
• Bachelor’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with 2 years of relevant work experience.
• Accredited Universities are those listed in the UNESCO World Higher Education Database.
• Experience
• Prior Movement Operations or transportation experience is strongly preferred
• Computer/software literate with good knowledge of Microsoft Office.
• Strong interpersonal and communication skills.
• Attention to detail and ability to organize.
• Self-motivated and objective driven.
• Languages
• All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
• For this position, TO COPY-PASTE FROM POSTING DESCRIPTION
• Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
• Required Competencies
• IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process.
• Values - all IOM staff members must abide by and demonstrate these five values:
• Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage : Demonstrates willingness to take a stand on issues of importance.
• Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.

About Organisation

Established in 1951, the International Organization for Migration (IOM) is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM is committed to a diverse and inclusive environment.

Requirements

associate degree 48