Monitoring and Evaluation Officer

Job description

This role supports hospital-level MELD implementation, including data quality systems, performance monitoring, and reporting aligned with network MELD standards. The M&E Officer will also ensure completeness, accuracy, and timeliness of all hospital data entered into EMR and reporting systems. This role will manage indicator tracking, KPI development, patient-reported outcomes, and dashboard utilization for decision-making.

1. Data Collection & Data Quality Management

• Support the collection and verification of patient-related data within the electronic medical record (EMR), Metabase, and other reporting platforms.
• Conduct routine data quality audits and ensure departmental compliance with hospital data collection standards.
• Develop plans for data quality improvement and work with heads of various departments to strategize implementation.
• For patient-reported outcomes, oversee dataset preparation, validation, and data cleaning to ensure accuracy and usability for analysis.

1. MELD Data Use & Learning

• Promote a culture of data-informed decision-making by supporting departments to interpret and apply MELD data in program and operational improvements.
• Support the design, refinement, and implementation of hospital-level M&E tools, dashboards, and data quality systems aligned with network standards.
• Train and mentor other departments on data quality procedures, dashboards, and indicator tracking.
• Coordinate patient-reported outcome tools including testing, rollout, analysis, and presentation of findings for quality improvement.
• Conduct data analysis and develop dashboards or visualizations to support hospital leadership decision-making.
• Continuously assess and strengthen monitoring, inspection, and evaluation processes to improve hospital performance measurement and decision-making.

1. Communication and Accountability

• Prepare and disseminate MELD reports, dashboards, and findings to hospital leadership and relevant stakeholders.
• Monitor service delivery indicators across departments and identify operational challenges requiring management attention.
• Suggest strategies to Network MELD Director and hospital leadership for improving the efficiency and effectiveness of the hospital and MELD operations
• To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

4. Job Requirements

• experience in healthcare data, monitoring & evaluation, or hospital performance improvement
• Organizes and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources and multiple reporting relationships
• Experience with health information systems or EMRs
• Basic proficiency with data analysis tools (R, SAS, SQL, SPSS)
• Intermediate proficiency with data visualization tools (Tableau, PowerBI, Metabase)
• Ability to lead implementation of new systems, and affect staff behavioral/ attitudinal change
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates strong oral and written communication skills