# Merchant Relationship Specialist Job Network International Canonical URL: https://primejobalerts.com/jobs/merchant-relationship-specialist-job-network-international Company: Network International Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-07-21 Expires: 2026-09-04 ## Job Description Sales & Marketing Jobs, Network International Jobs. Looking for a sales job in Kenya? Network International is hiring a Merchant Relationship Specialist skilled in merchant onboarding, client relationship management, payment solutions, and business development. ### About The Role The Merchant Relationship Specialist is responsible for building and sustaining high-value relationships with a portfolio of merchants across assigned markets. This role drives merchant satisfaction, retention, and revenue growth by offering proactive account management, first-line support, and strategic product expansion. The incumbent acts as the merchant’s internal advocate, ensuring seamless service delivery and maximizing product adoption across Network International’s ecosystem. ### Key Responsibilities ### Account Management - Manage a portfolio of merchants and foster long-term, trust-based relationships. - Conduct regular merchant visits to understand business needs and strengthen engagement. - Represent merchant interests internally, generating insights and removing service obstacles. - Lead onboarding and training sessions to ensure merchants can independently navigate the portal. - Maintain comprehensive product knowledge to advise merchants effectively. - Tailor engagement strategies based on merchant lifecycle stages and business priorities. ### Business Growth - Drive usage and transaction volume growth across assigned merchant accounts. - Reactivate dormant accounts through targeted outreach and retention strategies. - Identify upsell and cross-sell opportunities and support product expansion initiatives. - Collaborate with Sales to support acquisition and onboarding efforts. - Source new merchant leads and referrals through existing relationships and market intelligence. - Track merchant engagement and growth trends using internal tools and CRM. ### First Line Support - Respond to merchant queries and complaints with timely, effective solutions. - Coordinate with internal departments to resolve service issues and streamline support. - Build strong working relationships across teams to ensure smooth merchant experience. - Document and monitor recurring issues, proposing improvements where needed. ### Operations - Stay informed on industry trends, competitor activity, and regulatory developments. - Share market insights and merchant feedback with your line manager withing agreed timelines. - Uphold compliance with internal policies, ethical standards, and merchant services protocols. - Contribute to continuous improvement of merchant experience and operational processes ### Key Requirements - Bachelor’s degree in Business Administration, Finance, Marketing, or a related field. - 2–4 years of experience in account management, merchant services, or fintech client-facing roles. - Proven track record in relationship building, client retention, and revenue growth. - Proficiency in CRM and ticketing platforms for tracking merchant interactions, query resolution and SLA tracking. - Experience working with POS systems, payment gateways, or merchant portals. - Ability to interpret and present merchant transaction data, usage trends, and product adoption metrics. - Familiarity with merchant onboarding flows, including KYC, training, and portal setup. - Familiarity with merchant lifecycle management and customer success frameworks. - Strong understanding of local market dynamics and regulatory environment. - Strong relationship management and client-facing communication. - Proactive problem solver with high ownership and accountability. - Collaborative team player with cross-functional agility. - High integrity, professionalism, and customer-centricity. ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.