# Medical Representative, CRM Job Novartis Canonical URL: https://primejobalerts.com/jobs/medical-representative-crm-job-novartis Company: Novartis Category: Healthcare & Medical Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-10-06 Expires: 2026-11-20 ## Job Description Medical Jobs, Novartis Jobs. Medical Representative, CRM driving pharmaceutical sales growth through value-based engagement with healthcare professionals and territory planning, requiring a bachelor’s degree in Pharmacy or Life Science and minimum 3 years pharmaceutical or medical sales experience, in a pharmaceutical environment, on-site role. ### Key Responsibilities - Drive Competitive Sales Growth - Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions. - Drive sales performance through the skillful orchestration of positive customer experiences - Engage and Build Relationships. - Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities. - Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels. - Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis - Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment. - Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time). - Develop Deep Customer Insights and Understanding -Gather insights on the customer’s business to uncover what is important to them. - Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations. - Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans. - Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans. - Deliver Value to Customers and Patients. - Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs. - Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions. - Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don’t seem right. - Live by Novartis Code of Ethics and Values and Behaviors. - Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. ### Key performance indicators - Assigned targets. - Contact rate and coverage (daily contact rate vs. benchmark) - Meetings spend vs. budget - Therapy/product knowledge including tertiary evaluations of progress. - Delivery of customer centric activities – dependent on individual and in agreement with District manager - Territory administration – reports completed accurately and to timescales ### Minimum Requirements ### Education - Bachelor’s degree in pharmacy, life science or a degree in any relevant discipline. ### Work Experience - Minimum 3 years’ experience in pharmaceutical/medical sales, or allied industry. - Knowledge of Pharma industry and its changing environment. - Prior experience within the cardiovascular therapeutic area would be beneficial. - Professional accomplishments that reflect achievement orientation, self-motivation, initiative, independence, and strong customer service orientation. ### How to Apply Click Here to Apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.