# Medical Contact Centre Assistant Job Britam

Canonical URL: https://primejobalerts.com/jobs/medical-contact-centre-assistant-job-britam

Company: Britam

Category: Healthcare & Medical

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-10-19

Expires: 2026-12-03

## Job Description

Customer Service Jobs, Britam Jobs. Medical Contact Centre Assistant manages medical inquiries and contact centre support, requires a Nursing Degree/Diploma and 3–5 years experience in a similar role. 1 Year Fixed-Term Contract role in Nairobi.

### Job purpose

The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department.

### Key Responsibilities

- Handling customer queries, complaints, instructions received through call and email communication.

- Interact with clients, intermediaries and service providers to ensure that the care is given within policy guidelines.

- Set the appropriate parameters for admission cases i.e. claim reserve, initial authorized cost, cover benefits and duration.

- Respond to queries from clients, intermediaries and service providers through answering telephone calls, interviewing clients and verifying information. Liaise with underwriters on scope of cover for the various schemes benefits.

- Ensure that medical scheme members are attended to round the clock.

- Prepare periodic care reports for management on medical matters/ issues.

- Maintains and improves quality results by adhering to standards and guidelines while recommending improved procedures with a QA score target.

- Ensure clients outpatient approvals are issued via email as per SLA.

- Facilitate admissions and discharges appropriately.

- Maintains communication equipment by logging in interactions through CRM for traceability / visibility.

- Maintain and monitor telephone budget allocation to ensure lines are diverting to E1 lines.

- Delegated Authority: As per the approved Delegated Authority Matrix.

### Key Performance Measures

- As described in your Personal Scorecard.

Knowledge, experience and qualifications required

- Degree/ Diploma in Nursing or related medical field.

- 3 – 5 years in a similar role.

- Knowledge of insurance regulatory requirements.

- Knowledge of Britam products and services.

### How to Apply

Click here to apply

## Apply

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