# Manager, Conference & Events (Manager 1) Job CBK, Nairobi, Kenya Canonical URL: https://primejobalerts.com/jobs/manager-conference-events-manager-1-job-cbk-nairobi-kenya Company: CBK, Nairobi, Kenya Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-07-27 Expires: 2026-09-11 ## Job Description Job Purpose The role holder will provide leadership, strategic direction, and operational oversight for the management of booked events (Conferences & Workshops), ensuring an excellent customer experience, efficient management of events and Client satisfaction. ### Key Duties and Responsibilities Strategic Responsibilities - Develop an Annual Business Plan for the Conference & Event Management and Guest Relations functions in the Institute. - Develop and implement Event Management policies and best practices. - Develop and implement guest relations policies and best practices. - Establish partnerships with vendors, suppliers and corporate clients. - Innovate and improve event offerings to enhance competitive positioning. - Innovate and enhance the guest relations function to enhance Client experience. - Ensure alignment of Event Management procedures with overall Client Experience strategy. - Oversee Fnancial Planning, Budgeting and cost control measures for the Event Management and Guest Relations functions. Technical and Operational Responsibilities - Manage Event Logistics including Bookings, Venue setup and Catering. - Supervise the reservations and guest relations teams to ensure seamless coordination. - Monitor compliance with Health, Safety, and Customer Service standards. - Coordinate with Security, ITD, Housekeeping, Hospitality services vendor to ensure all parties have full details and expectations of booked clients. - Enhance the Institute’s visibility and recognition as a key provider of conference services in Kenya and the region by ensuring an excellent customer experience. - Monitor service quality to ensure client retention. - Ensure that conference spaces meet cleanliness, safety, and hospitality standards. - Supervise the Reservations & Guest Relations unit to ensure seamless coordination. - Monitor event outcomes and prepare periodic utilisation and revenue reports. - Ensure any faulty facilities are reported and repairs carried out by the projects team for client satisfaction. - Implementation and update policies and procedures to streamline Event Management and Guest relations operations. - Establish and monitor performance targets for all direct reports. - Maintain and develop capacity of the staff including skill levels, knowledge and experience required for the Section to meet its objectives - Mentor, coach and mobilize teams to achieve desired results. - Monitor trends in the meetings and conferences market/industry. Other Responsibilities - Train staff in Event Coordination and Customer Service. - Support relationship management with clients and internal departments. - Prepare, negotiate, monitor and report on operational section work plans, budget reports and operational performance. Qualifications - Bachelor’s Degree or equivalent in Business related areas/ Hospitality Management. Work Experience - Minimum eight (8) years’ relevant work experience. ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.