# Manager – Claims Canonical URL: https://primejobalerts.com/jobs/manager-claims Company: ZSIC General Insurance Limited Category: Accounting Location: Zambia, Lusaka Work type: Full-time Work arrangement: On-site Published: 2026-09-04 Expires: 2026-09-09 ## Job Description ### JOB ADVERT ZSIC General Insurance Limited is a leading provider of customer-centric general insurance solutions, committed to excellence, integrity, and strong corporate governance. As an equal opportunity employer and a proud member of the IDC Group of Companies, we continue to build a high-performance culture driven by professionalism, innovation, and excellent service. We are therefore inviting applications from suitably qualified, experienced, and results-driven professionals to fill the following position: ### MANAGER – CLAIMS Reporting to: Chief Technical Operations Officer ### JOB PURPOSE To provide strategic, technical, and operational leadership of the Claims function by ensuring timely, fair, and cost-effective settlement of claims in accordance with ZSIC General Insurance policies and regulatory requirements, while safeguarding the Company against fraud, leakage, and reputational risk and enhancing customer confidence and satisfaction. ### KEY RESPONSIBILITIES ### 1. Claims Strategy & Governance - Develops and reviews claims strategies, policies, procedures and service standards. - Ensures the Claims function operates within governance frameworks, delegated authorities and regulatory requirements. - Establishes and monitors claims turnaround times (TATs), SLAs and performance indicators. ### 2. Claims Operations - Oversees the end-to-end claims lifecycle across all classes of business. - Reviews and approves claims within delegated authority; escalates high-value or complex claims. - Ensures efficient registration, assessment, approval and settlement at Head Office and branch level. - Provides claims experience analysis to actuarial and product development functions. ### 3. Litigation & Dispute Resolution - Prepares pleadings, witness statements and case files for matters involving the Corporation. - Represents the Corporation in subordinate courts and liaises with external counsel. - Assists in negotiations, mediations and arbitrations to resolve disputes efficiently. - Maintains a litigation database and prepares periodic case status reports. ### 4. Fraud Management & Risk Control - Develops fraud prevention, detection and investigation mechanisms. - Reviews suspicious and complex claims and recommends corrective or disciplinary action. - Ensures recovery, subrogation and salvage processes minimise claims leakage. ### 5. Financial Control & Stakeholders - Manages claims expenditure and reserving adequacy; monitors loss ratios and settlement patterns. - Works with Finance and Underwriting on reserving and financial reporting. - Manages relationships with loss adjusters, assessors, garages, medical providers and legal practitioners. ### 6. Customer Experience & Compliance - Ensures fair, transparent, customer-focused claims service; resolves escalated complaints. - Ensures compliance with insurance regulations and claims handling standards. - Prepares claims reports for management, regulators, auditors and the Board. ### QUALIFICATIONS / CERTIFICATIONS - Grade 12 School Certificate. - Bachelor’s degree in Insurance, Law, Business Administration, Finance, Risk Management or related field. - Minimum of 6 years’ relevant work experience. ### KEY TECHNICAL SKILLS & COMPETENCIES - In-depth knowledge of general insurance claims across multiple classes of business. - Strong understanding of insurance law, policy interpretation and claims reserving principles. - Expertise in fraud detection, investigation and claims risk management. - Strong leadership, people management and coaching skills. - Excellent analytical, negotiation and decision-making abilities. - Proficiency in claims management systems, data analysis tools and MS Office Suite. ### APPLICATION Interested candidates who meet the minimum qualifications should submit their applications to: Chief Human Capital & Administration Officer ZSIC General Insurance Limited, Premium House, Independence Avenue, P.O. Box 30894, Lusaka, Zambia. Online submissions can be sent via email: careers@zsicgi.co.zm Closing Date: 9th September 2026 ## Requirements Apply by email: careers@zsicgi.co.zm ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.