Manager Agency Banking at KCB Bank Tanzania

Job description

Location: Tanzania, United Republic of Tanzania Job Description Strategic Leadership & Business Growth (20%) Develop and execute the Agency Banking strategy in alignment with the Bank’s business, digital transformation, and financial inclusion objectives. Lead the expansion of the Agency Banking network to support customer acquisition, market penetration, and revenue growth. Drive business performance through increased transaction volumes, active agents, customer adoption, and channel profitability. Identify emerging market opportunities and develop innovative solutions to enhance channel competitiveness and growth. Develop and implement annual business plans, budgets, targets, and growth initiatives for the Agency Banking business. Agent Network Growth & Management (30%) Lead the recruitment, onboarding, accreditation, and management of Super Agents and Retail Agents across Tanzania. Establish a scalable, high-performing, and sustainable nationwide agency network. Develop agent segmentation, performance management, retention, and incentive frameworks. Build strategic relationships with key agents and ecosystem partners to enhance network growth and service reach. Ensure optimal geographic distribution and coverage of agents in line with business objectives. Manage agent relationships and ensure high levels of engagement and retention. Carry out competitor surveys to guide the development of pricing strategies, service offerings, product development, and customer service programs. Effectively manage revenue to control commission leakages. Channel Product & Services Management (10%) Oversee the management and growth of Agency Banking products and services. Expand the portfolio of services available through agents, including deposits, withdrawals, account opening, bill payments, collections, loan repayments, merchant payments, and digital financial services. Collaborate with Product, Technology, and Business teams to introduce innovative solutions that drive agent and customer adoption. Lead initiatives to enhance customer value propositions and agent business economics. Stakeholder & Partnership Management (10%) Build and manage strong relationships with regulators, industry bodies, technology providers, aggregators, and strategic partners. Collaborate with internal business units to drive customer acquisition and deepen usage of Agency Banking services. Represent the Bank in industry forums and initiatives related to financial inclusion and agent banking. Governance, Risk and Compliance (10%) Establish and maintain governance frameworks, policies, procedures, and operating standards for Agency Banking. Ensure full compliance with Bank of Tanzania regulations, AML/CFT requirements, KYC standards, and internal policies. Lead the identification, assessment, and mitigation of operational, fraud, liquidity, reputational, and compliance risks within the agent network. Oversee internal audits, regulatory reviews, compliance assessments, and implementation of corrective actions. Ensure effective control mechanisms are in place to safeguard the Bank, customers, and agents. Operations & Service Delivery (10%) Oversee Agency Banking operations to ensure efficiency, reliability, and service excellence. Monitor agent liquidity levels, transaction volumes, service quality, and operational performance. Drive continuous improvement of operational processes, systems, and service delivery standards. Ensure timely resolution of agent operational issues and escalation of critical incidents. Collaborate with Operations and Technology teams to improve channel reliability and customer experience. Training & Capacity Building (5%) Develop and implement agent training and certification programs. Build agent capabilities in customer service, compliance, liquidity management, sales, and operational excellence. Ensure continuous support and coaching for agents and field teams. Promote a culture of high performance, customer focus, and regulatory compliance across the network. Reporting & Analytics (5%) Leverage data analytics and business intelligence to monitor network performance, profitability, productivity, and customer behavior. Develop performance dashboards and management reports to support business decision-making. Track key performance indicators and implement corrective actions where necessary. Drive data-driven initiatives to improve agent activity, transaction growth, and channel profitability. Minimum Position Qualification Requirements Academic & Professional Qualifications Education: Bachelor’s Degree. Required field: Banking, Finance, Business Administration, Economics, Marketing, or an equivalent qualification. Professional qualification: A professional qualification in a business field is an added advantage. Master’s Degree: Business Administration is an added advantage. Work Experience Minimum of 8 years of relevant work experience. Need Types RQ: Required. AA: Added Advantage. Job Information Job Identification: 6490 Job Category: Management Posting Date: 24 August 2026, 08:21 PM Application Deadline: 7 September 2026, 08:00 PM Degree Level: Bachelor’s Degree Job Schedule: Full-time Location: Tanzania, United Republic of Tanzania How to Apply Click Apply Now on the employer's recruitment portal to submit your application.