# Kilishop Manager Job Kilimall Nairobi, Kenya

Canonical URL: https://primejobalerts.com/jobs/kilishop-manager-job-kilimall-nairobi-kenya

Company: Kilimall Nairobi, Kenya

Category: Banking & Financial Services

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-18

Expires: 2026-10-02

## Job Description

### Key Responsibilities

- Recruit and onboard KiliShop agents

- Expand pickup station network

- Ensure partner compliance and engagement

- Monitor order delivery performance

- Manage aftersales and customer collections

- Validate commissions and partner payments

- Improve operational efficiency and customer satisfaction

- Lead regional operations teams

- Track team performance and KPIs

- Prepare reports and resolve escalations

Qualifications

- Bachelor’s degree in Business, Logistics, Supply Chain, Operations, or related field

- 2+ years in logistics, e-commerce, or last-mile operations

- 2+ years in a leadership/management role

- Experience in business development and operations management

- Experience with pickup stations, agent networks, or courier operations is an advantage

- SOP development and process improvement

- Performance and KPI management

- Strong Excel, reporting, and data analysis skills

### How to Apply

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “KILISHOP MANAGER”

## Requirements

Apply by email: recruitment@kilimall.com

## Apply

Use the canonical Prime Job Alerts page for full application instructions and source verification.