# Junior NOC Engineer Job CIC Insurance

Canonical URL: https://primejobalerts.com/jobs/junior-noc-engineer-job-cic-insurance

Company: CIC Insurance

Category: Banking & Financial Services

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-11-06

Expires: 2026-12-21

## Job Description

IT Jobs, CIC Insurance Jobs. The Junior NOC Engineer handles network monitoring, incident detection, and first-line IT operational support, requiring an IT/Computer Science/Telecoms degree and 2–3 years experience in NOC, network operations, or infrastructure support. Full-time role in Nairobi.

About the Role

Reporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.

### Key Responsibilities

- Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.

- Perform first-level troubleshooting and resolution of common incidents.

- Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.

- Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.

- Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.

- Execute routine health checks and operational checklists.

- Support implementation of approved changes and perform post-change monitoring.

- Maintain accurate incident records, shift reports, and operational logs.

- Follow documented procedures, runbooks, and recovery guides.

- Assist in disaster recovery and business continuity testing activities.

- Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.

- Support service restoration activities during incidents.

- Escalate potential risks and service-impacting events promptly

Requirements

### Essential Knowledge/Skills and Experience Required

- Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.

- 2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.

Key Skills & Competencies

- Network monitoring tools (Grafana, Prometheus, Datadog, Nagios.

- Basic networking concepts: TCP/IP, DNS, DHCP

- Routing & Switching: VPNs, VLANs

- Windows and Linux server administration fundamentals.

- Incident and problem management processes.

- Understanding of cloud environments (Azure or AWS).

- Basic scripting knowledge (PowerShell, Bash, or Python).

- ITSM tools such as ServiceNow or Jira Service Management.

### How to Apply

Click here to apply

## Apply

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