# Investment Operations Associate Job Inkomoko, Garissa, Kenya

Canonical URL: https://primejobalerts.com/jobs/investment-operations-associate-job-inkomoko-garissa-kenya

Company: Inkomoko, Garissa, Kenya

Category: Banking & Financial Services

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-24

Expires: 2026-10-08

## Job Description

About the Role

The Investment Operations Associate at Inkomoko plays a crucial role in ensuring the smooth functioning of the lending process, supporting the lending team, and providing excellent customer service to borrowers.

### Responsibilities

The following are some of the key responsibilities of an Investment Operations Associate are;

Loan Processing & Client Servicing (20%)

- Verify the loan applications and documentation

- Ensure compliance with the lending policies and regulations

- Prepare loan files for review by the lending team

- Respond & resolve customer inquiries, 

- Maintain a positive relationships with borrowers

Data Entry & Record-Keeping (45%)

- Enter accurate data into loan management systems

- Maintain loan records 

- Update borrower information

- Organize and maintain loan documents

- Ensure loan documents are filed correctly and can be accessed easily when needed

- Maintain accurate and up-to-date records of loan applications, processing, and disbursement

Reporting & Compliance (25%) 

- Generate reports on loan applications, processing times, and other key performance metrics to assist in decision-making by the lending team

- Ensure compliance with lending policies, regulations, and procedures

- Communicate any issues to the lending team.

Process Improvement & Coordination (10%)

- Identify areas for process improvement and advise the team

- Recommend changes to improve the efficiency and effectiveness of the lending process

- Coordinate with other departments within the organization to ensure smooth functioning of the lending process

Requirements

### Investment Operations Associate will be a trusted partner and basic qualifications Include

- A University degree in Finance or other related field

- Must speak fluent English and Swahili

- Experience in loan management, microfinance, capital leases, and access to finance for Micro and Small businesses is STRONGLY preferred

- Prior experience dealing with customers/debt in a lending environment

- Prior experience in Loan management system software 

- Very strong attention to details and good follow through

- Comfort with the civil court system, and previous experience in litigation preferred

- Unrelenting perseverance, personal integrity, and critical thinking skills

- At least 2 years of work experience in relevant or applicable field

- Must be able to legally work in Kenya

Competencies

We are looking for someone who;

- Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.

- Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.

- Fluent in Technology  – Uses technology effectively to work efficiently and achieve desired outcomes.

### How to Apply

Click here to apply

## Apply

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