# IFF Operation Supervisor-Airfreight Imports M/F Job AGL Canonical URL: https://primejobalerts.com/jobs/iff-operation-supervisor-airfreight-imports-mf-job-agl Company: AGL Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-09-01 Expires: 2026-10-16 ## Job Description Logistics Jobs. AGL Jobs. IFF Operation Supervisor – Airfreight Imports managing the operational relationship with clients and overseeing file processing, requiring a Diploma in Clearing & Forwarding, in a logistics environment, on-site role. ### Key responsibilities ### Reporting to the Airfreight Imports Manager. The Key responsibilities will be to - Manage the team - Inform the team of the entity strategy/ evolutions and communicate on required alignments - Set goals in terms of quality of service - Assess teams performance against set Key performance indicators develop & maintain teams competencies - Responsible for the induction of new modules concerning TMS & DMP - Responsible for team productivity and expertise - Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO - Manage the operational relationship with the Client - Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators - Follow up on Consignments and ensure that Clients have been updated on the status in real time. - Monitor file processing - Ensure that SOPs are applied at each step of the business process - Monitor all documentation and ensure compliance with required laws and regulations - Ensure tariffs for existing Clients are regularly updated - Allocate the files to be processed to Operators. Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation) - Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software) - Assist Operators and other staff members in case of operational issues. - Ensure that files are regularly archived (physically & electronically, once a month at least) - Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers…) - Control the quality of formalization & documentation of the files. - Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued. - Get to know the exact details of quotations related to operations in progress - Select the most efficient means to the operations to be performed, with respect to quotations validated by the Client (preferences) - Validate the supplier invoice file allocations & amounts - Validate Client invoices and corresponding attachments aligned to quotation & submission by Operators. - Check the disbursements of each file - Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port - Liaise with credit control department on collection of outstanding payments both from cash and credit clients. - Control the costs of the IFF unit in line with approved budget - Alert/Inform Management in case of significant operational issues which may impact on quality Profile - Diploma in Clearing & Forwarding or equivalent - ICMS Knowledge will be an added advantage ### How to Apply Click Here to Apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.