# ICT OFFICER Canonical URL: https://primejobalerts.com/jobs/ict-officer-2 Company: Private Category: Information & Communication Technology Location: Malawi Work type: Full-time Work arrangement: On-site Published: 2026-07-29 Expires: 2026-08-01 ## Job Description ICT OFFICER Lion Cage Courier Services and Logistics Back to Jobs Lion Cage Courier Services and Logistics Job opportunity ICT OFFICER Lion Cage Courier Services and Logistics Lilongwe Full time Apply by Aug 31, 2026 Free ### Share WhatsApp Facebook X LinkedIn Copy Link Copied ### Job Description JOB SUMMARYLion Cage Courier Services and Logistics is seeking an experienced and dynamic ICT Officer to join our team. The ICT Officer will manage, maintain and continuously improve the company's information and communication technology systems in order to support efficient courier operations, reliable shipment tracking, effective customer service, data security and overall business growth.ROLES AND RESPONSIBILITIES1. ICT Systems and Infrastructure ManagementManage and maintain all company ICT systems, computers, servers, networks, printers, scanners and other ICT equipment.Ensure that all offices and branches have reliable internet and network connectivity.Install, configure, update and maintain operating systems and software.Monitor the performance and availability of ICT systems.2. Courier Management SystemManage and maintain the courier management system used for:Shipment booking and registrationWaybill generationParcel trackingDelivery confirmationCustomer notificationsInvoicing and reportingEnsure the system is properly integrated with branch offices and delivery operations.Identify system failures and coordinate with programmers or service providers for timely resolution.3. Shipment Tracking and Customer CommunicationMaintain accurate and reliable shipment tracking information.Support the use of WhatsApp, SMS, email and other digital platforms for customer updates.Ensure customers can receive timely information on shipment status, delivery and collection.4. Data Management and SecurityMaintain secure databases of customers, shipments, staff and company operations.Implement regular data backup procedures.Protect company information against unauthorised access, loss, theft and cyber threats.Manage user access rights and passwords.5. Technical SupportProvide technical support to all staff and branches.Troubleshoot problems involving computers, printers, internet, software and communication systems.Train employees on the proper use of ICT systems and courier software.6. Website and Digital PlatformsMaintain and update the company website and social media platforms in collaboration with the Marketing Department, Sales Department, Designers and Management.Support online customer services, shipment enquiries and digital marketing initiatives.Ensure company information published online is accurate and up to date.7. ICT Support for OperationsProvide ICT solutions to improve efficiency in:Parcel collection and deliveryRoute planningDriver and rider managementProof of deliveryCustomer serviceBilling and invoicingSupport the introduction of mobile applications, GPS tracking, barcode scanning and digital signatures where applicable.8. Cybersecurity and Risk ManagementProtect the company's ICT infrastructure against viruses, hacking, phishing and other cyber threats.Ensure antivirus and security systems are regularly updated.Develop and enforce ICT security policies and procedures.9. ICT Procurement and Asset ManagementAdvise management on the purchase of computers, software, networking equipment and other ICT assets.Maintain an up-to-date ICT asset register.Monitor the condition and useful life of ICT equipment.10. Reporting and Continuous ImprovementPrepare regular reports on ICT performance, system challenges and recommendations.Identify opportunities to automate and improve courier operations.Research and recommend new technologies that can improve service delivery and reduce operating costs.KEY PERFORMANCE INDICATORS (KPIs)The ICT Officer may be assessed on:System uptime and reliabilitySpeed of resolving technical problemsAccuracy of shipment tracking informationData security and backup complianceReduction in system downtimeStaff satisfaction with ICT supportSuccessful implementation of new ICT solutionsTimely maintenance of ICT equipment ### Requirements QUALIFICATIONS AND EXPERIENCEDiploma or Bachelor's Degree in ICT, Computer Science, Information Systems, or a related field.Minimum of 2 years' experience in IT support, preferably in logistics, courier, or retail.Experience with courier management systems will be an added advantage.Strong problem-solving skills and ability to work under pressure.Good communication and training skills.HOW TO APPLYInterested candidates should submit a CV and a covering letter clearly indicating relevant experience to:Email: consultancymanna7@gmail.comAddress to: The Managing Director, Private Bag 99, Lilongwe.Application Deadline: 31st August 2026Only shortlisted candidates will be contacted. About the employer Lion Cage Courier Services and Logistics No description provided. Categories IT & Technology IT Support Similar jobs Other positions in this field. SENIOR LARAVEL ENGINEER Hyve Mobile South Africa Posted 1 day ago View Roaming & Interconnect Product Manager Airtel Malawi Plc Lilongwe Posted 1 day ago View Supermarket Data Analyst Shopwise Lilongwe Posted 1 day ago Deadline: Aug 01, 2026 View IT INTERN POLYMED SACCO Blantyre Posted 1 day ago Deadline: Aug 05, 2026 View IT SECURITY MANAGER FDH Financial Holdings Blantyre Posted 1 day ago Deadline: Aug 05, 2026 View PRODUCT DEVELOPMENT SPECIALIST Airtel Malawi Plc Lilongwe Posted 5 days ago View ## Requirements Apply by email: consultancymanna7@gmail.com ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.