Human Resources Officer

Job description

Human Resources Officer (DWANGWA PROJECT)Business Unit: CorporateCareer Area: Operations and AdministrationLocation: Malawi, MWPosition/Employment type: Human Resources OfficerOrganization/Reporting line:Directly: Senior Human Resource Officer or in their absence Head of Human ResourceDotted line to Project ManagersPlace of work/Travel: Lilongwe/Blantyre/Project Offices – MalawiContact and Cooperation:Internally: Departmental Heads, all staffExternally: Company lawyers, District/Regional Labour officers, workers union representatives/ Industrial Relations Court/ recruiting agenciesJob Outline:The Human resources Officer is responsible for providing general administrative support to the HR department in the area of recruitment, maintaining accurate Company records including internal labour matters, up to date HR filing systems and personnel records; on boarding of new hires and other HR duties; in addition to providing efficient customer service to internal and external clients.Job OutlineFacilitate onboarding and induction of new staff, including training on HR policies, the disciplinary code, and the code of ethics.Foster employer-employee engagement by providing guidance on problem-solving, dispute resolution, and regulatory compliance; manage internal conflicts formally and informally using appropriate mediation techniques.Support the development and administration of HR policies and procedures; create awareness to ensure compliance across the company; analyze staff data and recommend improvements to HR practices.Stay updated on employment and labor laws and advise management on adopting best practices.Oversee the end-to-end disciplinary process, including grievance handling, dispute resolution, investigations, and corrective actions, ensuring legal and policy compliance.Represent the company in negotiations and consultations with staff representatives to achieve outcomes aligned with business goals.Interpret and administer labor agreements entered into by the company.Maintain positive industrial relations with external stakeholders, including line ministries and employer associations.Monitor and advise on legislative and regulatory changes affecting the organization’s statutory obligations.Participate in reviewing employee-related litigation and dispute resolution cases within the Malawi business.Draft and review employment and consultancy contracts.Administer company benefits programs, including retirement schemes, insurance, wellness initiatives, workers’ compensation, leave management, and payroll processing.Manage recruitment processes: assess staffing needs, advertise roles, shortlist candidates, conduct interviews, perform reference checks, and oversee induction in line with company procedures.Assist in implementing staff engagement activities.Coordinate KPI development, mid-year reviews, and annual performance appraisals for administrative and management staff; manage outcomes such as promotions or performance improvement plans.Ensure effective management of staff leave (annual, sick, maternity, compassionate, unpaid) for efficient implementation of leave plans.Maintain HR records, including employment contracts, confirmations, promotions, demotions, salary changes, and leave documentation; ensure a professional filing system is upheld.Perform any other responsibilities assigned by management from time to time.