Help Desk Engineer
OnQ Kenya, Ltd.
Job description
OnQ Kenya, Ltd. is recruiting a Help Desk Engineer for its Nyeri offices (KDS and Naivas). This full-time, on-site role provides first-line support to end users by phone, email and ticketing system. The engineer troubleshoots hardware, software and network problems; configures workstations and user accounts; maintains software, equipment and inventory; documents support requests; and supports remote colleagues through Microsoft Teams or remote desktop tools. The employer lists this as an entry-level opening. Apply by emailing an updated CV in PDF or Word format and a valid Certificate of Good Conduct to jobs@onqkenya.com. OnQ Global’s public Facebook announcement gives 21 October 2026 as the application deadline. See the employer’s live opening and full job-description PDF at https://onqkenya.com/openings/.
Requirements
Diploma or bachelor’s degree in Computer Science, Information Technology or a related field. 0–1 years of IT support or help-desk experience; internships and academic projects count. Basic knowledge of Windows, computer hardware, network troubleshooting and Microsoft Office. Strong customer service, communication, problem-solving, time-management and teamwork skills. Preferred: CompTIA A+/Network+ or similar certification, ticketing systems, Active Directory, remote support tools or ITIL familiarity.