# Head – Service Operations

Canonical URL: https://primejobalerts.com/jobs/head-service-operations

Company: Zamtel

Category: Manufacturing, Transport & Logistics

Location: Zambia, Lusaka

Work type: Full-time

Work arrangement: On-site

Published: 2026-11-13

Expires: 2026-11-16

## Job Description

### Job Details

Position

Head – Service Operations

Closing Date

16 November 2026

### Overall Purpose

To lead and manage the full spectrum of operational activities that support the delivery of Zamtel Money services. This includes transaction processing, customer and agent operations, system integrations, product testing, service delivery assurance, and operational risk oversight. The Head – Service Operations ensures seamless day-to-day functioning of the Mobile Money ecosystem to deliver reliability, scalability, cost efficiency, and superior customer experience.

### Job Specification

Minimum Qualifications

• Bachelor’s degree, in Business, Information Technology, Finance, or a related field.

Professional Registration

ZIM or Relevant

Minimum Experience

5+ years’ managerial experience in partnerships, integrations, or business development within the Mobile Money, fintech, or telecommunications sectors.

Key Skills

• Strategic Operational Thinking • Analytical & Data-Driven Decision-Making • Relationship and Stakeholder Management • Customer-Centric Operational Leadership

## Apply

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