Z
Manufacturing, Transport & Logistics
Head – Service Operations
Zamtel
Zambia · Lusaka
Full-time
On-site
Posted: 1 hour ago
Expires: Nov 16, 2026
Salary:
Not listed
Job description
Job Details
Position
Head – Service OperationsClosing Date
16 November 2026Overall Purpose
To lead and manage the full spectrum of operational activities that support the delivery of Zamtel Money services. This includes transaction processing, customer and agent operations, system integrations, product testing, service delivery assurance, and operational risk oversight. The Head – Service Operations ensures seamless day-to-day functioning of the Mobile Money ecosystem to deliver reliability, scalability, cost efficiency, and superior customer experience.
Job Specification
Minimum Qualifications
• Bachelor’s degree, in Business, Information Technology, Finance, or a related field.Professional Registration
ZIM or RelevantMinimum Experience
5+ years’ managerial experience in partnerships, integrations, or business development within the Mobile Money, fintech, or telecommunications sectors.Key Skills
• Strategic Operational Thinking • Analytical & Data-Driven Decision-Making • Relationship and Stakeholder Management • Customer-Centric Operational Leadership