Head of Technical Training (Operations)

Job description

Alistair is one of East and Southern Africa’s fastest growing service companies, providing a variety of self-delivered logistics solutions with core competencies in road freight and operational hire of material handling equipment. The business has gone from strength to strength, growing quickly in both its geographical coverage and variety of services offered to clients. At the moment, the Group employees over 800 personnel, delivers services across sixteen countries and is poised for significant further expansion.

Core Competencies

• Material Supply
• Customs Clearance
• Road Freight
• Material Handling
• Storage and Warehousing
• Offshore & Onshore Equipment Rental
• Specialized Inspection Services

Vision

To be known as the Company that makes Africa work better.

Company Behaviours

Honesty, Customer Focus, Continual Improvement, Humility, and Safety.

Role Overview

The Head of Management & Training is responsible for assisting the Head of Operations with the design, delivery, development, and maintenance of the Alistair Group training (and specialist training) program, as well as all processes for the effective management of personnel through discipline, communication, analytics, and problem-solving.

Responsibilities

• Support Alistair Group Operations so that all training and management objectives are met at the required standard and in accordance with the company’s values.
• Conduct regular needs analyses to ensure all fleets are supported by at least a 10% buffer at all times.
• Ensure training and management are delivered in accordance with the respective Alistair directives, processes, and standards.
• Provide instruction, supervision, and mentorship to Managers & Trainers, ensuring compliance with all Alistair training and management processes.
• Ensure that all instructional materials are appropriate for all programs taught, making the necessary recommendations where appropriate.
• Define new training and management processes, gaining approval for them, leading their implementation, and then driving conformance to agreed Key Performance Indicators (KPIs).
• Present instruction in a professional, timely, and accurate manner, consistent with best practice worldwide.
• Maintain precise records, ensuring all training and compliance documents are captured, controlled, and updated in the respective dashboards and/or internal systems.
• Evaluate and provide feedback regarding performance on a monthly basis.
• Spearhead all disciplinary issues.
• Conduct performance reviews and disciplinary proceedings as deemed necessary.
• Ensure compliance with company policies and procedures and relevant legislation.
• Liaise with external stakeholders.
• Contribute innovative ideas or methods that may lead to the improvement of training and management.
• Actively drive Alistair Group’s Health, Safety, Environment, and Quality vision and values.
• Report any accidents, thefts, fines, or breakdowns to the relevant departments, ensuring all legal interests are followed up.
• Ensure that information related to the interests of Alistair Group and/or the markets within which we operate is communicated to management and other relevant internal stakeholders.
• Perform any other tasks as may be required by the Head of Operations and/or Principals.

Skills

• Good communication (proficient English) and cooperation skills.
• Strong management skills.
• Good analytical skills.
• Detail orientation (accuracy and quality orientation when working).
• High levels of responsibility and accountability.
• Hands-on, energetic, and hard-working, with high levels of dedication.
• Results-orientated with excellent time management skills.
• Planning and organizational skills.
• Able to establish and maintain effective working relationships with colleagues and managers.
• Conflict management ability.
• Proactive management style with an initiative-driven, dynamic, and assertive approach.
• Good judgment and ability to lead by example by demonstrating high ethical and moral behaviors, while ensuring compliance with HSSEQ and ABC policies for self and direct reports.
• Show high levels of skill and interest in developing direct reports.
• Available to pursue personal development of skills and knowledge necessary for the effective performance of the role.

Education

• Bachelor’s Degree in Logistics / Finance / Economics / Business Management.
• Honours or Master’s Degree advantageous (MBA a bonus).
• Minimum 5–10 years’ Training and Management experience.
• Experience operating articulated vehicles, specifically HOWO SINO, with splitter gearboxes.
• Experience with Triaxles, Pup, and Super-link trailers.
• Train the Trainer Certification.
• Trainer Certification.
• Dangerous Goods Certification.
• Good knowledge and experience of transport management software solutions.
• Zambian Citizen.

The Company reserves the right to withdraw from the recruitment process at any time, at its sole discretion. The sharing of any aptitude test, assessment, or invitation to an interview does not constitute an offer of employment or guarantee any future employment with the Company. Candidates acknowledge that progression through any stage of the recruitment process does not imply or ensure an eventual offer of employment.