# Head of Products (Retail) Job KCB Bank, Nairobi, Kenya

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Company: KCB Bank, Nairobi, Kenya

Category: Banking & Financial Services

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-07-25

Expires: 2026-09-10

## Job Description

### Key Responsibilities

Product Strategy & Lifecycle Management

- Define and execute the Retail product strategy in alignment with overall business objectives.

- Provide oversight of the end-to-end product lifecycle, from ideation to commercialization and retirement.

- Ensure products remain competitive, compliant, and responsive to evolving customer needs.

Research, Analysis & Innovation

- Lead market research, competitor analysis, and customer insights to inform product strategy.

- Identify innovation opportunities to reimagine customer engagement and enhance product relevance.

- Pilot new concepts and technologies to validate market potential and scalability.

Product Development & Commercialization

- Oversee the design, testing, and launch of new products and enhancements.

- Ensure effective go-to-market strategies, pricing, and positioning to drive adoption.

- Monitor performance of products post-launch and recommend refinements to maximize value.

Stakeholder Engagement & Collaboration

- Collaborate with internal teams (Digital, Marketing, Operations, Risk, Compliance, Legal) to deliver product initiatives.

- Build external partnerships with fintechs, industry players, and regulators to support product development.

- Promote cross-functional alignment to ensure timely and effective execution.

Governance, Risk & Compliance

- Ensure all products adhere to regulatory requirements, internal policies, and risk frameworks.

- Monitor emerging risks across the product portfolio and implement mitigation measures.

- Provide reporting and insights to senior leadership on product performance, risks, and opportunities.

Leadership & Capability Development

- Lead, mentor, and develop the Product Management team to strengthen execution capability.

- Foster a culture of innovation, accountability, and customer focus within the product function.

- Build capacity for continuous improvement and best practice adoption in product management.

Minimum Position Requirements

### For the above position, the successful applicant should have the following

- Bachelor’s degree from a recognized university 

- Master’s degree (MBA or equivalent) will be an added advantage

- Professional qualification in Product Management, Banking, Marketing, or Management (e.g., CIM, CMI, CPM, ACIB) will be an added advantage 

-  Project Management certification (PMP, PRINCE2, Agile) will be an added advantage

- 10 years’ minimum experience is required, together with the following essential experience:

6 years’ experience in sales

- 4 years’ experience in stakeholder management

- 4 years’ experience in strategic planning  

- 4 years’ experience in team management            

- 4 years’ experience in product development         

- 2 years’ experience in project management

### How to Apply

Click here to apply

## Apply

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