# Head of Pension Administration Job Britam, Nairobi, Kenya Canonical URL: https://primejobalerts.com/jobs/head-of-pension-administration-job-britam-nairobi-kenya Company: Britam, Nairobi, Kenya Category: Administration & Office Support Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-08-24 Expires: 2026-10-08 ## Job Description ### Job Purpose Overall oversight of the pension administration business and ensuring retention of pension business. ### Key Responsibilities Strategic Leadership & Business Growth - Develop and execute the strategic direction, business plans, and operating model for the Pension Administration business in alignment with the organization’s overall strategy. - Drive growth, profitability, and sustainability of the pension administration portfolio through market expansion, client retention, and service innovation. - Lead the development and implementation of digital and process transformation initiatives to enhance operational efficiency and customer experience. - Monitor industry trends, regulatory changes, and market developments, providing strategic recommendations to senior leadership. Client Relationship & Stakeholder Management - Build and maintain strong relationships with scheme sponsors, trustees, regulators, and key stakeholders to ensure continuity, growth, and effective governance of pension schemes. - Serve as the primary escalation point for complex client issues, ensuring timely resolution and high levels of client satisfaction. - Foster effective collaboration with custodians, corporate trustees, investment managers, actuaries, auditors, finance teams, and other service providers to achieve agreed service standards and timelines. - Lead client engagement initiatives, reviews, and retention strategies to strengthen long-term partnerships. Governance, Risk & Compliance - Ensure pension schemes are administered in accordance with the Retirement Benefits Act, RBA Regulations, KRA requirements, Trust Deeds and Rules, and other applicable legislation. - Provide oversight on compliance monitoring, regulatory reporting, and governance frameworks across all administered schemes. - Ensure timely licensing and renewal requirements for pension schemes and the organization as a licensed Pension Administrator are met. - Establish and maintain robust risk management and internal control frameworks to safeguard scheme assets and mitigate operational, regulatory, and reputational risks. - Lead regulatory engagements, audits, inspections, and responses to regulatory inquiries. Operations & Service Delivery - Provide leadership and oversight for the end-to-end administration of pension schemes, ensuring accuracy, efficiency, and adherence to service level agreements. - Oversee the processing and settlement of member benefits, contributions, transfers, and pension payments within prescribed timelines. - Drive operational excellence through continuous process improvement, performance monitoring, and implementation of industry best practices. - Ensure accurate and timely preparation of management, trustee, board, and regulatory reports. Governance Meetings & Regulatory Engagement - Lead the planning, coordination, and servicing of trustee, annual general, and other statutory meetings. - Provide professional guidance to trustees and sponsors on pension governance, compliance matters, and industry developments. - Ensure implementation and follow-up of resolutions arising from statutory and governance meetings. People Leadership - Provide leadership, coaching, and development of the Pension Administration team to build technical expertise and high performance. - Establish departmental objectives, monitor performance, and drive a culture of accountability, innovation, and customer centricity. - Lead succession planning, talent development, and workforce capability initiatives within the department. Financial & Performance Management - Develop and manage departmental budgets, ensuring effective utilization of resources and cost optimization. - Monitor and report on key performance indicators (OKRs), service metrics, compliance standards, and business objectives. - Identify revenue enhancement opportunities and implement initiatives to improve financial performance. Other Responsibilities - Exercise delegated authority in accordance with the approved Delegated Authority Matrix. - Perform any other duties as assigned by management from time to time. ### Knowledge, experience and qualifications required - Bachelor’s degree in a business-related field. - At least a diploma in insurance. - Master’s Degree (Added advantage). - Professional qualification in Pension Management. - At least 7-10 years successful insurance experience 3 of which should be in a management position. - Significant experience in stakeholder management and working with various teams to ensure segment strategies are achieved. ### Technical/ Functional competencies - Knowledge of pension administration industry and concepts. - Customer, market and competitor understanding. - Knowledge of the Retirement Benefits Authority (RBA’s) regulatory requirements. ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.