Head of Operations at Dnata Tanzania

Job description

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. dnata Zanzibar is the primary provider of ground handling, cargo, and passenger services at Abeid Amani Karume International Airport. We operate world-class lounge spaces in Terminal 3, offering passengers authentic Tanzanian hospitality delivered with dnata’s signature reliability. On the tarmac, our teams ensure safe and efficient aircraft operations, keeping flights moving seamlessly across the airport. As a Head of Operations, you will oversee all aspects of dnata Airport Operations in Zanzibar, ensuring contractual obligations are delivered to customer airlines, freight forwarders, private entities, and government authorities while maintaining control over capital, income, and expense budgets. You will drive operational excellence, ensure compliance with company and regulatory standards, and lead the planning and successful delivery of strategic projects in line with established project management practices, standards, and processes, including representing the company in large-scale Group business initiatives to ensure alignment with corporate objectives and measurable business outcomes. In this role, you will Oversee all airport operational departments (Customer Service, Aircraft Appearance, Turnaround, Baggage, Load Control and Cargo) to ensure safe, compliant and cost-effective flight handling. Develop and cascade the Airport Operations strategy, ensuring departmental plans are aligned and effectively implemented. Establish and oversee policies, systems, processes and controls to meet operational, regulatory and legislative requirements. Lead budget preparation and consolidation, monitoring financial performance to ensure cost control and profitability. Drive high service standards for airlines, cargo agents and private customers while ensuring efficient service delivery. Build and maintain strong relationships with internal departments, airport authorities and external stakeholders to ensure coordination and responsiveness to operational changes. Lead and deliver assigned projects on time, within scope and budget, ensuring clear objectives, governance, realistic planning, adequate resourcing and alignment with agreed milestones and outcomes. Champion a strong safety culture by role modelling safe behaviours, ensuring compliance with safety policies and environmental standards, and upholding duty of care responsibilities including hazard and incident reporting. Lead, develop and motivate the management team through clear objective setting, performance management and continuous improvement initiatives to maximise departmental effectiveness. Qualification To be considered for the role, you must meet the below requirements Bachelor's degree and 10+ years’ experience in airport operations with a ground handling agent including at least 8 years in a managerial role. Thorough knowledge of international airport operations, systems and procedures. Strong understanding of diverse project management methodologies and best practices. At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team! Recruitment Process and TimelineEmirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group. Salary & benefits