Front Office Supervisor Job Boma Inn

Job description

Administration Jobs, Boma Inn Jobs. Responsible for supervising front office operations, coordinating guest services, handling reservations, and ensuring a smooth and welcoming experience for guests. Requires a relevant qualification in hospitality, hotel management, tourism, or a related field. The position is based in Nairobi and requires on-site work.

Qualifications

• Minimum of 3-4 years’ experience in Front Office, with at least 1 year in a supervisory role, preferably within the hospitality industry.
• Diploma or Degree in Hospitality Management, Front Office Operations, Tourism, or a related field.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• Proficient in hotel management systems (Opera, Fidelio or similar) and MS Office.
• Ability to handle guest complaints and resolve conflicts professionally.
• Ability to work flexible shifts, including weekends and public holidays.
• Professional presentation and high level of integrity.

Key Responsibilities

• Supervising daily front office operations and ensuring smooth check-in/check-out procedures.
• Leading, training, and motivating the front office team.
• Handling VIP guests, special requests, and guest feedback.
• Ensuring compliance with hotel policies and maintaining high service standards.

How to Apply

If you are interested in this position, please send your CV & Cover Letter with the job title as the subject line to: careers@theboma.co.ke

Requirements

Apply by email: careers@theboma.co.ke