Front Office Manager

Job description

• Great East Rd, Lusaka, Zambia
• Full-time
• Hotel Name: Radisson Blu Lusaka

Company Description

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and 1,400+ hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

We are seeking a passionate and detail-oriented professional with a strong commitment to hospitality, food safety, hygiene, and quality assurance.  A valid HACCP certification, and at least 2 years of experience in hygiene, food safety, or quality assurance within an hotel environment. Additional certifications such as ISO 22000 are considered a strong advantage or other recognised food safety, public health or hygiene certifications will be a strong advantage.. Success in this role requires excellent communication and analytical skills, proven experience in food safety audits and compliance management, advanced Microsoft Office proficiency, fluency in English, and a proactive, solution-oriented approach. The ideal candidate should be highly organized, detail-oriented, and able to maintain the highest standards of hygiene and food safety while working effectively within a diverse and dynamic hotel environment.

Qualifications

• Ability to work as part of a diverse, dynamic team
• Proven experience managing internal and external audits and food safety inspections.
• Experience in supplier audits, microbiological monitoring, food safety risk assessments and corrective action management.
• Strong analytical, project management and reporting skills.
• Advanced proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills in English.
• Diploma or degree in Food Safety, Environmental Health, Public Health, Microbiology, Food Science or a related field.
• Minimum of 3–5 years’ relevant experience in food safety, hygiene management or quality assurance, preferably within a hotel or hospitality environment.
• Knowledge of HACCP principles, food safety management systems and sanitation procedures.
• Experience conducting hygiene inspections, risk assessments, audits and staff training.
• Knowledge of applicable Zambian food safety, public health and occupational safety requirements.
• Relevant food safety or HACCP certification will be an added advantage.

Additional Information

Your Benefits

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Exclusive team rates and discounts on food & drinks for you, your family and friends at all Radisson Hotels
• Employee benefits portal with further discounts and regional special conditions
• Access to more than 2,000 online training courses through the in-house Radisson Academy
• Diverse career opportunities worldwide in over 1,500 hotels

 Why Join Radisson Hotel Group?

Live the Magic of Hospitality – Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career – No matter your background or experience, we invest in your growth, learning, and career development – helping you reach your full potential.

Experience the Team Spirit – Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition – Your ideas, passion and drive matter! We empower you to make a difference – in hospitality, your community and beyond.

Feeling inspired?
Then say “Yes I Can!” – and apply to join us.

Everyone is welcome – regardless of age, gender, ethnic background, religion or belief, disability, sexual orientation, or identity.
We are committed to equal opportunities and an inclusive work environment. Applications from people with severe disabilities or equivalent status are expressly encouraged.