FRONT DESK OFFICER

Job description

OVERVIEWLiwonde Private Hospital is a private healthcare facility registered with the Medical Council of Malawi. Established in 1999, the hospital is located in Liwonde Township, Machinga District, along the Balaka–Zomba Road.The hospital invites applications from suitably qualified, experienced and dedicated candidates for the position of Front Desk Officer to join its growing healthcare team.POSITION: FRONT DESK OFFICERJOB SUMMARYThe Front Desk Officer will serve as the first point of contact for patients and visitors, providing reception and administrative support while ensuring a welcoming, professional and organised environment.The successful candidate will manage appointments, handle telephone enquiries, maintain patient records, process payments and support smooth patient flow within the hospital.DUTIES AND KEY RESPONSIBILITIESThe successful candidate will be responsible for:Welcoming patients and visitors warmly and professionally.Directing patients to the appropriate healthcare providers and service areas.Maintaining a smart and professional appearance, with smart casual attire permitted on Fridays and weekends.Handling telephone enquiries, directing calls and providing routine information.Scheduling appointments according to service-provider availability and patients' needs.Explaining medical forms to patients and assisting them with completion where necessary.Retrieving, updating, organising and maintaining patient records.Keeping the reception and waiting areas clean, comfortable and organised.Verifying financial records and collecting copies of relevant documents.Processing insurance claims to support timely payments.Monitoring office inventory and placing orders when supplies need replenishment.Performing other duties assigned from time to time.KEY REQUIREMENTSAcademic QualificationsApplicants must possess:A Certificate or Diploma in Front Office Management.A Malawi School Certificate of Education (MSCE).Professional ExperienceAt least three (3) years of relevant work experience.Previous experience working in a medical or healthcare facility will be an added advantage.A certificate in Information and Communication Technology (ICT) will also be an added advantage.TECHNICAL SKILLS AND COMPETENCIESThe ideal candidate should demonstrate:Strong oral and written communication skills.Proficiency in computer applications and electronic record-keeping systems.Good telephone-handling and appointment-scheduling skills.Ability to maintain accurate patient and financial records.Good organisational and multitasking abilities.PERSONAL ATTRIBUTESThe successful candidate should demonstrate:Confidentiality and respect for patient privacy.Compassion and approachability.Responsibility and trustworthiness.Professionalism and a welcoming attitude.Ability to work effectively in a healthcare environment.ADDITIONAL REQUIREMENTSApplicants must be between 25 and 45 years of age.Willingness and ability to work shifts, including day and night shifts.HOW TO APPLYInterested and suitably qualified candidates should submit their application documents by email to:Email: liwonde.privatehospital@gmail.comClosing Date: Friday, 20th November 2026Only shortlisted candidates will be contacted.

Requirements

Apply by email: liwonde.privatehospital@gmail.com