# Experienced Teller Job Bank of Africa Canonical URL: https://primejobalerts.com/jobs/experienced-teller-job-bank-of-africa Company: Bank of Africa Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-09-09 Expires: 2026-10-24 ## Job Description Accounting Jobs, Bank of Africa Jobs.Responsible for processing customer transactions, handling cash, balancing accounts, assisting customers, and ensuring compliance with banking procedures. Requires a relevant qualification in banking, finance, accounting, business, or a related field. The position is based in Nairobi and requires on-site work. Job Purpose: The role is responsible for efficiently handling high-volume and complex cash and non-cash financial transactions while ensuring strict compliance, zero cash differences, and superior customer service. Additionally, the role acts as an operational escalation point for junior tellers, active cross-seller of bank products, and primary support to branch operational controls. ### Key Responsibilities Customer Satisfaction - Maintain high and unparalleled customer service standards at the branch through timely and accurate processing of routine and complex customer transactions according to laid-down SLAs and documented procedures. - Promptly resolve customer inquiries and handle initial escalations of front-line complaints before referring complex matters to the Customer Service Manager (CSM). - Provide guidance to junior tellers on efficient queue management and professional handling of demanding customer interaction Operational Efficiency and Escalation Support - Strictly adhere to higher individual teller cash limits and manage branch cash-handling activities in compliance with operational policies. - Balance Till within 30 minutes after close of business and assist in investigating and resolving any cash discrepancies or till imbalances across the teller line. - Handle high-value or specialized transactional processing, including foreign currency exchanges, draft issuance, complex outward clearing cheques, and bulk cash requests. - Execute timely ordering, update, reconciliation, safe custody, and destruction of Cheque Books, ATM cards, and PIN mailers according to documented procedures. - Facilitate continuous capture and validation of clearing cheques to ensure strict compliance with the daily 4:30 PM clearing file submission deadline. - Assist the Assistant Operations Manager and CSM in dual-custody routines, vault operations, and ATM cash replenishments as delegated. Financial & Revenue Drive - Ensure 100% collection of applicable commissions, transaction fees, and tariffs across all processed requests. - Drive cross-selling initiatives by identifying client needs and generating qualified leads/referrals for deposit accounts, loan products, foreign exchange (FX), and digital banking channels (e.g., B-Mobile, Internet Banking). - Consistently meet or exceed target transaction volumes and values without compromising processing accuracy. - Maintain zero cash differences and mitigate operational losses by preventing frauds, forgeries, and counterfeit notes through vigilant verification procedures. AML, Audit Risk and Compliance - Maintain strict adherence to regulatory requirements, statutory guidelines, and internal operational standards, ensuring 100% implementation of Anti-Money Laundering (AML), Countering the Financing of Terrorism (CFT), and Know Your Customer (KYC) policies. - Vigilantly inspect documents, customer signatures, mandates, and identification to detect fraudulent activities, red flags, or operational risks. - Ensure immediate execution of corrective and preventative actions identified by internal audit, risk, compliance reviews, and snap checks. Learning and Leadership support - Demonstrate expert product knowledge on all bank products and services, maintaining high scores on periodic product knowledge assessments. - Mentor and train New Tellers on branch cash-handling procedures, system usage, customer service protocols, and fraud detection techniques. - Take personal ownership of professional growth through participation in bank-sponsored and self-initiated development programs. Qualifications - Work Experience: Minimum 2 to 3 years of hands-on experience in bank teller operations or direct cash-handling/front-office retail banking operations. - Academic Qualifications: Bachelor’s degree from a recognized and accredited university. - Professional Qualifications: Progress toward or completion of relevant banking qualifications (e.g., KIB, ACIB, CPA, or ACCA) will be an added advantage. ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.