# End User Support Consultant Job Standard Bank

Canonical URL: https://primejobalerts.com/jobs/end-user-support-consultant-job-standard-bank

Company: Standard Bank

Category: Banking & Financial Services

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-09-16

Expires: 2026-11-01

## Job Description

IT Jobs. Standard Bank Jobs. End User Support Consultant. Resolving IT service desk issues, managing hardware/software troubleshooting, and providing user technical assistance, requiring an IT/Computer Science Degree and 5-7 years desktop support experience.

Job Description

Deliver effective second and third level technical support to a senior customer base, acting as the single point of contact to drive end-user technology issues to resolution across Microsoft Office 365, operating systems, subsystems and related products.

Key deliverables include advanced troubleshooting and resolution of standard to highly complex technical issues; accurate incident logging, tracking and escalation; closed-loop customer communication; creation and maintenance of support documentation and known-error records; mentoring of End User Support staff; user training on hardware and software; and collaboration with IT and business project teams to deliver high-quality technology solutions.

### Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology or related field
Licenses & Certifications: Apple Certified Mac Technician (ACMT), CompTIA A+ Certification, ITIL Foundations v3, MCDST – Microsoft Certified Desktop Support Technician, Microsoft IT Professional (MCITP)

Experience Required
5-7 years

- Solid experience in advanced support role within large/medium size organisation.

- Experience in AD Account Management and the Service Desk within large/medium size organisation.

### Behavioural Competencies

- Articulating Information

- Following Procedures

- Producing Output

- Providing Insights

- Team Working

- Understanding People

- Upholding Standards

### Technical Competencies

- Application Knowledge for Support

- Identity and Security Compliance

- Incident and Problem Management

- IT Knowledge

- IT Systems

- Service Level Management

- Stakeholder Management 

- Technical Analysis

- Trouble Shooting

- Written Communication

### How to Apply

Click here to apply

## Apply

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