# Duty Manager – Passenger Services Job Swissport Canonical URL: https://primejobalerts.com/jobs/duty-manager-passenger-services-job-swissport Company: Swissport Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-09-24 Expires: 2026-10-04 ## Job Description Aviation Jobs, Swissport Jobs. Duty Manager – Passenger Services oversees airport passenger operations, ensures service delivery compliance, and manages shift staff, requires an Aviation/Business Degree or Diploma and 5+ years passenger handling experience. Job Overview We are seeking a professional with proven track record in duty management with aviation services with a service delivery orientation that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula. ### Main Responsibilities - Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements - Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets) - Supervise/control and follow up staff attendance and absences - Lead the team to ensure we deliver consistently great customer experiences at every touchpoint - Responsible for the disciplinary process of the team - Support and identify training needs and coordinate with training department - Responsible for performance monitoring, coaching and developing the team - Create and maintain a progressive, open feedback culture by managing the performance of employees - Ensure senior management is informed of critical issues such as flight irregularity, safety accidents in a timely manner - Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems. - Resolve all customer service challenges in a timely manner - Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience - Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility - Initiate investigations on irregularities, accidents or complaints as per our standard reporting requirements - Manage and contribute towards change within the operational environment - Ensure deployment of the Corporate QHSE Manual Qualifications and Competencies - 5 years’ experience in Passenger Services in Aviation with 3 years leading a team in customer services - Working knowledge of DCS systems - Leadership and people management skills - Problem solving and decision-making ### How to Apply Application letter and CV ONLY outlining your suitability for this position should be forwarded via email to NBO.HR@swissport.com clearly indicating the position on the subject line. Closing Date: 04 October 2026 ## Requirements Apply by email: nbo.hr@swissport.com ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.