DISTRIBUTION ADMINISTRATION OFFICER

Job description

OVERVIEWWave Mobile Money Inc. is a financial technology company working to make Africa the first cashless continent by providing accessible, affordable, and reliable financial services. Since launching its mobile money app in Senegal in 2017, Wave has expanded to serve millions of users across several African countries.Wave is seeking a highly organised, analytical, and proactive Distribution Administration Officer to provide administrative and data analysis support to its Distribution and Agent Operations teams in Malawi.The successful candidate will help improve operational efficiency, monitor team performance, coordinate administrative processes, and support the effective management of Wave’s distribution network.JOB TYPE: Full Time (Permanent)Date Posted: Wednesday, 21st October 2026Application Deadline: Friday, 30th October 2026Reports to: Not specified in the provided vacancy announcementJOB SUMMARYThe Distribution Administration Officer will provide administrative, reporting, and data analysis support to Wave’s Distribution and Agent Operations teams. The role involves analysing performance data, preparing reports and dashboards, coordinating team activities, supporting distributor recruitment and payroll processes, monitoring budgets, and ensuring that agents and distributors have the resources and platform access they need.The position is based at Wave’s office in Lilongwe, with occasional travel to field locations. Applicants must have authorisation to work in Malawi.KEY RESPONSIBILITIES1. Data Analysis and ReportingExtract and analyse raw performance data from Periscope to develop clear, informative dashboards showing key metrics and trends.Prepare daily reports on agent operations and distribution team performance.Produce daily, weekly, and monthly reports highlighting findings and recommendations for operational improvement.Identify opportunities to improve data reporting processes and methodologies.Collaborate with other teams to align performance metrics and operational objectives.Review data processes and work with engineers to recommend improvements that increase operational efficiency.2. Administrative SupportServe as the administrative contact for Agent Operations and Distribution teams across different locations, as well as the intermediary firms employing distributors.Coordinate team meetings and organise training sessions for agents and distributors.Support distribution leads in ensuring that distributors are recruited and managed according to internal policies and procedures.Ensure distributors have up-to-date contracts and are paid on time.Organise daily meetings, town halls, and alignment sessions across teams.Monitor distribution and agent operations budgets against expenditure and ensure compliance with established procedures.Request, dispatch, and track the use of supplies for agents and distribution teams.Assist distributors with access to relevant platforms, including Slack, distributor applications, field applications, and WhatsApp groups.Troubleshoot platform access and other operational issues.Activate and deactivate agents and distributors and verify distributor attendance.Regularly share distributor performance information with supervisors.Calculate eligible bonuses and prepare payment files on time.